Client Success Coordinator

2 weeks ago

London, United Kingdom Informa Tech Full time

Company Description
**Are you ready to be part of a team that's all about driving positive change through technology innovation?** At Informa Tech, we're on a mission to inspire the global tech community to build a better world.

We're passionate about digital inclusion and believe that diversity in tech is key to a thriving industry. With specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment and marketing technology, we're at the forefront of the industry.

We've got over 100 trusted brands, offering an unbeatable global networking community and platform for technologists and innovators to be inspired and achieve their full potential.

**Job Description**:
**Are you ready to take on a dynamic and exciting role as a Client Success Coordinator?** As part of our team, you will be responsible for delivering top-notch sales support and customer service to event and digital media clients, ensuring that every aspect of their experience is flawless, from point of sale to event date and rebook.

In this fast-paced role, you'll be supporting a portfolio of events within the Applied Intelligence market, using your outstanding communication skills and attention to detail to maintain accurate tracking of deliverables and fulfil client services and sponsorship programmes at physical and virtual events according to their contracts. You'll also work closely with our CRM and Sales Enablement specialist to manage the rebook process, providing a 'white glove' service to our top clients and acting as the main point of contact from point of sale to the date of the event/campaign conclusion.

As the interface for the customer to all internal stakeholders, you'll collaborate with event support teams (Marketing, Event Operations, Production, and Registration) to ensure all elements of the client's package are fulfilled as promised. You'll also work closely with operational teams to ensure clients have a seamless transition post-sale, while maintaining accurate tracking of limited production and marketing inventory to avoid overselling.

This is a high-energy, fast-paced role that requires a can-do attitude and a willingness to go above and beyond for our clients. If you're ready to take your customer service skills to the next level and join a dynamic team of professionals, then we want to hear from you

**Key Responsibilities**:

- Maintains accurate tracking of deliverables
- Responsible for the fulfilment of client services/sponsorship programmes at physical and virtual events according to their contracts
- Supports the CRM and Sales Enablement specialist in managing the rebook process on physical and virtual events
- Providing a ‘white glove’ service to our top clients by acting as main point of contact from point of sale to the date of the event/campaign conclusion and is the lead in all aspects of customer service. Is the interface for the customer to all internal stakeholders
- Works with event support teams (Marketing, Event Operations, Production and Registration) to ensure all elements of the client’s package is fulfilled as promised
- Working closely with operational teams to ensure clients have a seamless transition post-sale
- Is responsible for timely and accurate distribution of sponsor leads post virtual event
- Maintains tracking of limited production and marketing inventory to avoid the immediate sales team overselling
- Supports CRM and Sales Enablement Specialist executive with day-to-day responsibilities as required

**Qualifications**:
**Do you have experience making sure everything runs smoothly and accurately?** If you're someone who's passionate about getting things right, we want you on our team

We're looking for someone with experience in quality control who can ensure that everything we deliver is accurate, from reports to programmes sold. Bonus points if you have experience working with events.

We need someone who's highly organised and pays close attention to detail. We're all about creating positive outcomes for our clients, so we want someone who's a team player and can work well with different stakeholders.

If you have experience partnering with different internal teams to create an amazing audience experience, we definitely want to hear from you. You'll need to be a strong influencer who can coordinate across multiple teams, including Sales, Operations, and Customer Success.

Additional Information
**Why work for Informa?**
- Learning and development plan to assist with your career development
- Friendly staff who are all “expert’s experts” and additional training for development
- 25 Days PTO, additional days for volunteering and a day off for your birthday
- 5% Pension match
- Share-Match options - become a shareholder
- Opportunity to travel to attend events
- Regular Social Events and Networking opportunities

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