Client Insights Success Manager
4 weeks ago
Job Description
Client Success Manager - Global Clients Engagement Programme – CX
London / Hybrid
We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Our Insights colleagues are the masters of using data to resolve challenges. They help brands define what they should stand for, how to reinvent and renew their offer, how to better reach audiences, and how to win with consumers and customers. By collecting substantial data from across the world, they blend human expertise with technology, making sure we can deliver innovative insights to brands everywhere.
We are looking for Client Success Manager to join our CX team. You'll be a trusted advisor to Engage stakeholders focussed on maximising the value of the programme through successful implementation and CX maturity roadmap development. You will be involved in all aspects of support, account management, demonstrating the platform, educating partners and more. All team members look to client success for input across all key decisions.
ACCOUNTABILITIES
Working with the Kantar Engage global programme lead, the Client Success Manager provides a central resource to support the executive teams, global client leaders, divisions and clients participating in the client satisfaction program. The Client Success Manager will:
- Help plan and implement successful annual client satisfaction program, both overall, and for individual global clients and divisions
- Assist in mapping global clients, offices, leadership, brands and clients
- Help guide implementation for new joiners and returning participants (sharing internal and external communication, time and event schedules, action plans, for global clients and divisions)
- Coordinate and lead training for leadership teams and divisions on data collection, dashboard use, reporting, analysis and follow-up
- Assist global clients and divisions in developing new reports
- Recommend operational program refinements based on initial roll-out
- Assist with platform management and best practice implementation
- Co-write and co-present executive summaries and reports
- Partner with divisions/global client groups to work towards continuous program growth and success
Key Requirements:
- Strong communication skills, both written and verbal
- Outstanding organisational skills
- Strong analytical skills- able to work with data in different formats
- Very proficient in power point and excel and comfortable with databases and dashboards
- Good understanding of Kantar divisions—and how they are structured and work
- Comfortable working on a fast-paced, dynamic, high-profile project
- Be a lateral thinker
- Strong desire to learn new programmes and alternate ways of working
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.
#J-18808-Ljbffr-
Client Success Manager at CFO Insights
4 weeks ago
London, United Kingdom CFO Insights Full timeCFO Insights is Northern Europe's largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. CFO Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc....
-
Client Success Manager at CFO Insights
4 weeks ago
London, United Kingdom CFO Insights Full timeDo you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? If so, you might be our next Client Success Manager. About us CFO Insights is Northern Europe's largest CFO forum and aims to connect and...
-
Client Success Executive at CFO Insights
4 weeks ago
London, United Kingdom CFO Insights Full timeClient Success Executive at CFO Insights Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? If so, you might be our next Client Success Executive. About us CFO Insights is Northern Europe's...
-
Client Success Associate at CFO Insights
4 weeks ago
London, United Kingdom CFO Insights Full timeClient Success Associate at CFO Insights Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? If so, you might be our next Client Success Associate. About us CFO Insights is Northern Europe's...
-
London, United Kingdom Private Equity Insights Full timeClient Success Manager at Private Equity Insights Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? If so, you might be our next Client Success Manager. About us Private Equity Insights is the...
-
London, United Kingdom Private Equity Insights Full timeClient Success Associate at Private Equity Insights Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? If so, you might be our next Client Success Associate. About us Private Equity Insights is the...
-
London, United Kingdom Private Equity Insights Full timeClient Success Associate at Private Equity Insights Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? If so, you might be our next Client Success Associate. About us Private Equity Insights is the...
-
London, United Kingdom Private Equity Insights Full timeClient Success Executive at Private Equity Insights Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? If so, you might be our next Client Success Executive. About us Private Equity Insights is the...
-
Client Success Manager
6 days ago
London, United Kingdom Private Equity Insights Full timeClient Success Manager at Private Equity Insights Private Equity Insights is the world's leading Private Equity community. We connect and develop more than 240,000 investment professionals across the world, through our platforms, which include conferences, webinars, magazines and news reports. Private Equity Insights is part of United Media ( ) which...
-
Client Advisor at CFO Insights
4 weeks ago
London, United Kingdom CFO Insights Full timeCFO Insights is Northern Europe's largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. CFO Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As...
-
Client Success Manager
4 weeks ago
London, United Kingdom Aspire Full timeAre you are an experienced quantitative Research Manager looking for a change? Excited by the prospect of informing brand decisions for clients such as Coca-Cola & Rimmel London? As Client Success Manager for this modern research & insights company you willhave opportunities to investigate consumer behaviour for the world's most globally respected...
-
Client Growth Specialist at CFO Insights
4 weeks ago
London, United Kingdom CFO Insights Full timeCFO Insights is Northern Europe's largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. CFO Insights is part of United Media which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As...
-
Client Advisor at CFO Insights
4 weeks ago
London, United Kingdom CFO Insights Full timeDo you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people? And are you curious or passionate about sales? If so, you might be our next Client Advisor. About us CFO Insights is Northern Europe's largest...
-
Client Growth Specialist at CFO Insights
4 weeks ago
London, United Kingdom CFO Insights Full timeDo you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with motivated and extremely driven people? Are you curious or passionate about creating events? If so, you might be our Client Growth Specialist. About us CFO Insights is Northern Europe's...
-
Telemarketing Manager at CFO Insights
4 weeks ago
London, United Kingdom CFO Insights Full timeAnd are you curious or passionate about sales? If so, you might be our next Telemarketing Manager. CFO Insights is Northern Europe's largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. CFO Insights is part of United Media which focuses on building large scale...
-
London, United Kingdom CFO Insights Full timeSponsorship Logistics Coordinator at CFO Insights If so, you might be our next Sponsorship Logistics Coordinator. CFO Insights is Northern Europe's largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. CFO Insights is part of United Media which focuses on building...
-
Client Success Manager
6 days ago
London, United Kingdom Ogury Ltd Full timeThe Client Success Manager is the coordinator of all things campaign, working closely with the sales and Ad Ops team to ensure that we deliver the best in market campaign results and provide world class service to our clients, building strong relationships. The CSM role couldn’t be more diverse with no one day being the same being involved in all aspects...
-
Sponsorship Events Coordinator at CFO Insights
3 weeks ago
London, United Kingdom CFO Insights Full timeSponsorship Events Coordinator at CFO Insights If so, you might be our next Sponsorship Events Coordinator. CFO Insights is Northern Europe's largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. CFO Insights is part of United Media which focuses on building large...
-
Customer Account Manager at CFO Insights
4 weeks ago
London, United Kingdom CFO Insights Full timeAnd are you curious or passionate about sales? If so, you might be our next Customer Account Manager . CFO Insights is Northern Europe's largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. CFO Insights is part of United Media which focuses on building large scale...
-
Client Success Manager
6 days ago
London, United Kingdom Financial Edge Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About Us At Financial Edge, we are dedicated to revolutionizing the way businesses access and utilize learning and data analytics. Our platform, Felix, is designed to empower organizations with cutting-edge tools for learning and data management. We are...
