Air Import Customer Service Co-ordinator

5 months ago


Hounslow, United Kingdom Ceva Logistics Full time

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Reporting to the Air Import Manager you will focus on operational processes, acting as the key contact with customers, supporting with customs clearance, confirming delivery requirements, and updating company records.

This is a Monday - Friday position 9am - 6pm with an hours lunchbreak.

WHAT ARE YOU GOING TO DO?

You will proactively monitor shipment progress, ensuring the customers are kept informed at every milestone of the process and any delays or issues are communicated in a timely manner. Using your exceptional customer service and communication skills you will build and develop relationships with your customers, dealing with customer requests and complaints. You will take the lead presenting and reporting on internal and external conferencing calls. As the Air Import Customer Service Coordinator you will support with financial processes ensuring all information including quotes or billing instructions are accurately in place for invoicing files.

WHAT ARE WE LOOKING FOR?

To be considered for this role you must have first-hand knowledge of how an import airfreight department works operationally. A strong working knowledge of CDS customs clearance procedures is preferred to help support customers and excellent communication skills both written and verbal. You must be able to think on your feet and enjoy problem solving, experience with Cargowise or Salesforce would be highly advantageous but not essential.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.



  • Hounslow, United Kingdom Ceva Logistics Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and...

  • Transport Co-ordinator

    5 months ago


    Hounslow, United Kingdom Quest Recruitment Full time

    Exciting opprortunity with growing business to join their successful team as a Transport Co-Ordinator. Our client, leading airfreight transport company, based in Housnlow is expanding their Transport team and are looking for day planners to cover 4on 4off shifts. JOB RESPONSIBILITIES: - Co-ordinate customer deliveries and meet their requests, liaising...


  • Hounslow, United Kingdom Ceva Logistics Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and...

  • Air Import Operator

    2 months ago


    Hounslow, United Kingdom Willis Global Ltd Full time

    Our client, a well-respected market leader in providing international freight forwarding and logistics solutions for high value goods, are recruiting for a talented Air Import Operator to join their team at offices in the London, Heathrow area. This is a new role to join a new freight forwarding team at offices in Feltham. An exciting opportunity to join a...


  • Hounslow, United Kingdom Headford Group Full time

    Job Title: Air Freight Import Operator Positions: 2 (One Monday to Friday, one 4on and 4off shift) Location: Heathrow, UK **Salary**: Up to £38,000 per year (Monday to Friday position) Up to £42,000 per year (4on and 4off shift position) Key Responsibilities: Efficiently handle all aspects of air freight logistics, ensuring compliance and smooth...

  • Air Import Operator

    3 months ago


    Hounslow, United Kingdom GRS - Global Recruitment Solutions Full time

    4 On / Off Day shift (7am - 7pm) Our client is seeking an Airfreight Import Coordinator to join their 4 On / Off Day shift team. In this role, you'll play a pivotal part in ensuring operational excellence and fostering enduring client relationships. Your responsibilities will encompass developing and maintaining customer standard operating procedures,...


  • Hounslow, United Kingdom CV-Library Full time

    Air Import Operator Location: London, Heathrow Industry: International Freight Forwarding £35,000 - £39,000 (DOE) Our client evokes passion into every aspect of their business and their people are at the heart. If you are an experienced freight professional with operational knowledge dealing with Air Freight consignments, and wish to be a...


  • Hounslow, Greater London, United Kingdom GRS - Global Recruitment Solutions Full time

    Air Import Duties:Developing and maintaining customer standard operating proceduresMaintaining a clear financial grasp of assigned job filesProviding precise and timely reports to the department managerTaking ownership and demonstrating accountability for operational excellenceUpholding a customer-centric approach in all business actionsEnsuring accurate and...


  • Hounslow, Greater London, United Kingdom GRS - Global Recruitment Solutions Full time

    At GRS - Global Recruitment Solutions, we are seeking a highly skilled Air Import Coordinator to join our team. In this role, you will play a pivotal part in ensuring operational excellence and fostering enduring client relationships.Air Import Duties:Developing and maintaining customer standard operating proceduresMaintaining a clear financial grasp of...

  • Care Co-ordinator

    6 months ago


    Hounslow, United Kingdom West London NHS Trust Full time

    Looking for a Fantastic Opportunity? ‘’Your Future Job is Here’’ We are looking to recruit a full-time B6 care co-ordinator who hold the relevant professional qualification and registration within our Hounslow Community Rehabilitation Team (psychosis pathway). We are looking for someone who is innovative, motivated and interested in a new challenge....

  • Bim Co-ordinator

    6 months ago


    Hounslow, United Kingdom Costain Full time

    Due to **continued growth** the position of **BIM Co-ordinator **has become available to join our successful team based in **Heathrow**. As Heathrow embarks upon its 7th regulatory period “H7”, Costain was awarded two lots as Major Project Partner and Asset Renewal Partner for Terminal 2 - The Queen’s Terminal. As our BIM Co-ordinator, you will be...

  • Air Import Specialist

    5 months ago


    Hounslow, United Kingdom ALS Recruiting Ltd Full time

    Join a dynamic Freight Forwarder that needs your skills to ensure smooth air import processes and excellent customer service for their clients. **Job Overview**:You'll handle the import of goods by air, making sure everything meets regulations and arrives on time. You'll work with clients, customs, and the team to coordinate shipments from start to...


  • Hounslow, Greater London, United Kingdom Freightserve Full time

    We are seeking an experienced Import Air professional to join our team at Freightserve, a leading Freight Forwarding and Shipping company established in 1992.Key responsibilities include:Handling all Air Import duties from start to finishCoordinating customs clearancesProviding exceptional customer serviceWorking under pressure and multitaskingBooking...


  • Hounslow, Greater London, United Kingdom Freightserve Full time

    We are seeking an experienced Import Air professional to join our team at Freightserve, a leading Freight Forwarding and Shipping company established since 1992.Key responsibilities include:Managing all aspects of Air Import duties, from start to finishCoordinating customs clearances and ensuring timely deliveryProviding exceptional customer service and...


  • Hounslow, Greater London, United Kingdom Reed Full time

    Air Export Customer Service RoleAt Reed, we're seeking an Air Export Customer Service Specialist to streamline the air export process and liaise with all parties to update on export status.This role involves working 4 on 4 off from 7am-7pm (no remote work), with daily duties including:Coordinating and managing air export shipments from start to...


  • Hounslow, Greater London, United Kingdom Kevin Theobald Employment Agency Full time

    We are seeking a highly skilled Import Logistics Manager to join our team at Kevin Theobald Employment Agency. As an Import Logistics Manager, you will be responsible for ensuring the smooth and efficient clearance of air and sea freight, while maintaining a high level of customer service.Key Responsibilities:Manage and coordinate the clearance of air and...


  • Hounslow, Greater London, United Kingdom Kevin Theobald Employment Agency Full time

    We are seeking a highly skilled Import Logistics Manager to join our team at Kevin Theobald Employment Agency. As an Import Logistics Manager, you will be responsible for ensuring the smooth and efficient clearance of air and sea freight, as well as managing ERTS compliance records and inventory controls.The ideal candidate will have a broad expertise in all...


  • Hounslow, United Kingdom dbschenker Full time

    Your tasks We are seeking a dedicated and proactive Imports Customer Service Specialist to join our dynamic team. The successful candidate will be responsible for delivering efficient and proactive import services to our customers, overseas partners, and related service providers. This role requires comprehensive knowledge of import operations and a...

  • Import Operations

    1 month ago


    Hounslow, United Kingdom Davies Turner Full time

    Davies Turner Air Cargo has an exciting opportunity for an Import Operations to join their team based at Heathrow. Location: SL3 0BQ Salary: £24-25k per annum PLUS Benefits Job Type: Full Time, Permanent Hours: 37.5 hours per week About Us: Davies Turner Plc is a British based multimodal freight forwarder specialising in logistics, e-commerce and...


  • Hounslow, Greater London, United Kingdom dbschenker Full time

    Import Operations Specialist RoleWe are seeking a dedicated and proactive Import Operations Specialist to join our dynamic team at DB Schenker. The successful candidate will be responsible for delivering efficient and proactive import services to our customers, overseas partners, and related service providers.Key ResponsibilitiesManage and coordinate all...