Air Import Customer Service Co-ordinator

7 months ago

Hounslow, United Kingdom Ceva Logistics Full time

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA._
- CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?_
- YOUR ROLEReporting to the Air Import Manager you will focus on operational processes, acting as the key contact with customers, supporting with customs clearance, confirming delivery requirements, and updating company records.This is a Monday - Friday position 9am - 6pm with an hours lunchbreak.WHAT ARE YOU GOING TO DO?You will proactively monitor shipment progress, ensuring the customers are kept informed at every milestone of the process and any delays or issues are communicated in a timely manner. Using your exceptional customer service and communication skills you will build and develop relationships with your customers, dealing with customer requests and complaints. You will take the lead presenting and reporting on internal and external conferencing calls. As the Air Import Customer Service Coordinator you will support with financial processes ensuring all information including quotes or billing instructions are accurately in place for invoicing files.WHAT ARE WE LOOKING FOR?- To be considered for this role you must have first-hand knowledge of how an import airfreight department works operationally. A strong working knowledge of CDS customs clearance procedures is preferred to help support customers and excellent communication skills both written and verbal. You must be able to think on your feet and enjoy problem solving, experience with Cargowise or Salesforce would be highly advantageous but not essential.WHAT DO WE HAVE TO OFFER?- With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.ABOUT TOMORROWWe value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

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