Sales Support Coordinator

5 months ago

Avonmouth, United Kingdom Nisbets PLC Full time

**About The Role**:
**Sales Support Coordinator**

Due to continued expansion, excellent trading results so far this year and an internal promotion we need to recruit a Sales Support Coordinator to join our busy, dynamic and friendly team. The role has two main facets. You will be managing a team of Sales Support Executives, reviewing workloads, turnaround SLA’s, and keeping on top of urgent requests from customers and colleagues. You will also be supporting the National account managers with contract & pricing renewals, complex projects and general customer management.
This is a fast paced and varied role, where no one day will be the same. If you are natural leader, who can prioritise workload at speed, put the customer first, and have a head for numbers, this could be the role for you. It is likely you will be working in a sales support role currently, but operating at a higher level and keen to take on more responsibility. You will be dealing with Nisbets highest profile customers and be involved with multi million pound tenders, so you will be exposed to our senior stakeholders which will only raise your profile in the business.

**What will I be doing?**
- Overseeing large projects orders, openings and rollouts
- Point of contact for more complex customer queries
- Responsibility to keep overdue debt levels for your customers within a target range
- Calculating pricing and rebate renewals
- Managing tender process including product matching, pricing & margin position and any written response
- Supporting National Account Managers with contract renewals, including reviewing legal documents, pricing, and rebate requirements
- Reporting to Support Manager on daily sales figures, including trends, run rates, forecasting and margin results

**About You**:
**What are we looking for?**
- At least two years’ experience within a Sales Support role
- Experience of calculating pricing and margin positions for large, complex opportunities
- Experience of activity management and team training
- Ability to prioritise your own workload, as well as your teams
- Resilient and adaptable to change
- Highly numerate
- Advanced Excel skills

**What can I expect?**
- We recognise that people are our biggest asset and we aim to offer a supportive work environment in which all people can thrive. As a family owned business we have very much maintained that sense of family in all our teams, where we all pull together to achieve success. We look after you too, as an employee you will receive a really good range of benefits which includes:

- Competitive base salary with an annual performance related bonus which can be up to 3%
- 25 days holiday plus your birthday off with the option to earn 4 additional days holiday or a cash bonus, based on your attendance.
- Heavily subsidised canteen on site serving a range of hot food and drinks
- Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen
- Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance
- Huge discounts on our full range of products, with up to 60% off our own brand labels
- Option to purchase private healthcare at a subsidised rate
- On going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications
- Liftshare scheme, share your commute to work with a colleague and save money, and the planet
- Charity giving, do your bit by donating to charity through salary sacrifice

**About Us**:
Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK’s market leader today - it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again.

We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.

We’re determined to take the next step. But we need your help to do it. It’s all about you.

If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; Where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you.

You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast-paced, ever changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.

We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel. If you join our team you’ll be working in a family-owned business that isn’t afraid to let you grow. That understands the value of innovation. And that puts our impact on th

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