Client Services Representative
5 days ago
Are you a people person and passionate about providing first class customer service? If this sounds like you, then we have your next new challenge waiting for you.
You'll use your natural warmth, energy and personality to help our clients. We'll help you to develop the skills needed to build strong customer relationships, take ownership and deliver that great client experience.
The Client Service Representative (CSR) is responsible for supporting the Head of Client Services as part of the sales team, delivering an exceptional customer experience every time. You will be an ambassador for the Company, often creating the first impression,taking ownership and full accountability for the client experience.
You will demonstrate impeccable organisational skills, have a meticulous eye for detail and be able to multitask and work well under pressure.
**Client Services Representative Responsibilities**:
The CSR will support clients in an array of administrational responsibilities including invoicing, exam ordering and project managing the day-to-day enrolments and queries of key accounts. This includes working with training partners, creation of PO’s and distributionof joining instructions.
You will ensure that all Client Service activities are carried out accurately and within required timescale and feel empowered and confident to make decisions quickly and should the willingness to take responsibility for those decisions.
**Client Services Representative Requirements**:
- someone who has a desire to provide exceptional customer service in every aspect of the role, and a real appreciation of high standards in customer satisfaction.
- a friendly, positive disposition. An effective listener who effortlessly builds relationships with colleagues and customers alike.
**About Us**:
Established in 1974, Learning Tree International is a leading provider of IT and management training to business and government organizations worldwide. In addition, Learning Tree provides IT Workforce Optimization Solutions — a modern approach that improvesthe adoption of skills, and accelerates the implementation of technical and business processes required to improve IT service delivery.
Location: Leatherhead, Surrey or Remote
Contract Type: Permanent
Hours: Full Time. 37.5 hours per week Monday to Friday.
**Salary**: £24,000 per annum
You may have experience of the following: Client Services Representative, Account Manager, Client Services Executive, Sales, Account Executive, Client Services Manager, Customer Relationship Manager, Client Services, Customer Services Executive, Sales Executive,Sales Administrator, Sales Support, Customer Service, Account Management, etc.
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