Fleet Business Unit Executive

7 months ago

Tadworth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

#LI-Hybrid

Fleet Business Unit Executive - 12 months Fixed Term Contract

Grade 5

Salary £26,000 per annum based on working 37.5 hours per week, plus upto 10% bonus

**Requirements**:
**Key Requirements**
- to be a highly organised individual with strong administration experience, with experience in dealing with complex queries
- excellent numeracy skills and high attention to detail
- confident communication skills with people at all levels

On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.

**At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer**:

- Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
- Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
- Excellent pension scheme (up to 6% employee contribution and 15% employer contribution)
- Generous annual leave of 25 days which increases with service and holiday purchase option
- Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
- Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
- Employee Assistance Program, & Eye tests
- Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
- Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
- Dress for your day policy to make you feel comfortable at work
- Eco HQ, free parking & restaurant
- Two volunteering days per year
- Reward gateway voucher discounts
- Flexible working scheme and we welcome flexible working conversations at interview
- Regular 121s with your manager, a personal development review (PReview) each quarter
- A wide range of learning & development opportunities including Linked In Learning courses
- £250 contribution towards you learning something new outside of work
- Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun

**Key Responsibilities**

**Proposals**:

- Management & preparation of appropriate documentation for Credit Lines including presentation for underwriting and review of outstanding liabilities.
- Maintain details of customers’ credit limits, terms and utilisations
- Providing and sending relevant finance documentation direct to fleet customers
- Providing an internal back up for Fleet Development Managers
- Management of all Undisclosed Agency (UDA) incoming credit line requests ensuring response is within agreed timescale
- Provision of bespoke finance quotations
- Loading and preparing of proposals into NGage.
- Prepare Car Benefit Solutions proposals & Octopus EV

**Payout**:

- Management of all incoming pay-out requests ensuring data checks and sign off fall within agreed timescale
- Activating contracts in both NGage and CMS
- Effectively manage the pay-out processes associated with all direct invoicing agreements, contract hire, multi asset agreements, variable rate agreements, customer loan cars, car benefit solutions/Octopus EV

**Customer Service**:

- Ensure that Fleet customers’ questions and problems are resolved properly and quickly
- Provide account statements to fleet customers
- Provide account servicing, such as name & contact detail amendments
- Payment management, including due date, refunds & direct debit changes
- Manage agreement enquiries, such as mileage or term remaining
- Administer settlement & Early termination enquiries, helping to identify retention opportunities
- End of Agreement management
- Work with Kinto UK Limited to resolve Contract Hire customer queries and enquiries

**General**:

- In conjunction with Business Intelligence, handle all operational requirements of AAMs and TFS management in respect of Fleet performance reporting
- Maintain a high level of administrative support to TGB Fleet Accounts, Fleet Field and Toyota Business Dealers in respect of all TFS fleet related business
- Maintain administration for Customer Loan Car and Fleet related marketing activity (e.g. Business Drive)
- Responsibility for the self-management of performance against published service standards in terms of response times and other commitments.
- Ensure monthly/quarterly procedures/processes are completed within the agreed timescales.
- Assisting with general queries generated by our network of Dealers, KINTO, Fleet Customers and TGB

**Our Recruitment process**

**At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.**

**We may use workable one-way video interviewin

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