Customer Service

3 months ago


Slough, United Kingdom Eco energy improvement Full time

**About us**

Eco energy improvement is a small business in Slough. We are professional, agile, professional, and our goal is to Eco energy improvement is a small business in Slough. We are professional, agile and professional..

Our work environment includes:

- Modern office setting
- Food provided
- Modern office setting
- Growth opportunities

'''Job Overview:'''

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who is bilingual in English and enjoys assisting customers in a fast-paced environment.

'''Duties:'''
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Calls to leads
- Resolve customer complaints or issues by investigating problems and finding appropriate solutions
- Upsell products or services to customers when appropriate
- Enter customer information into the system accurately and efficiently
- Maintain a high level of knowledge about company policies, procedures, and products
- Collaborate with other team members to ensure excellent customer service at all times

'''Qualifications:'''
- Fluent in English, both written and verbal communication skills
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Excellent data entry skills with attention to detail
- Multilingual abilities are a plus
- Ability to effectively communicate with customers from diverse backgrounds

Pay: £10.00-£11.00 per hour

Expected hours: 40 per week

**Benefits**:

- Free parking
- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Certificate of Higher Education (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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