Customer Services Representative
6 months ago
**Company Overview**: We are proud to offer a free and unique online exchange service. We convert leftover foreign currency and coins to cash, quickly and easily.
Proficiency in other languages is a plus.
**Key Responsibilities**:
- Answer incoming phone calls promptly and respond to customer inquiries and
concerns in a professional, courteous, and timely manner.
- Assist customers with product information, pricing, availability, and order status
inquiries.
- Stay up-to-date on product knowledge and company policies to provide accurate and
reliable information to customers.
- Monitor and respond to customer reviews and feedback on platforms such as
Trustpilot, resolving any negative feedback and encouraging positive reviews.
- Collaborate with team members to ensure seamless customer service experiences
and high levels of customer satisfaction.
- Maintain accurate records of customer interactions and transactions using the
designated CRM system.
- Generate shipping labels for customers' orders, ensuring proper packaging and
accurate tracking information.
- Process and issue cheques to customers in accordance with company policies and
procedures, ensuring accuracy and timeliness.
**Qualifications**:
- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both verbal and written, with a strong command
of the English language.
- Ability to multitask, prioritise tasks, and work efficiently in a fast-paced
environment.
- Strong problem-solving skills and the ability to handle challenging situations with
professionalism and empathy.
- Proficiency in using computer systems and CRM software.
- Attention to detail and accuracy in data entry and record-keeping.
- Flexibility to work shifts, including evenings, weekends, and holidays as required.
- A positive attitude, team player mentality, and a genuine passion for delivering
exceptional customer service.
Fluency in languages other than English is considered an asset but not a requirement. The
ability to communicate effectively in English is essential for this role.
**Job Types**: Full-time, Permanent
Pay: Up to £24,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Work Location: In person
Reference ID: CSLOC24
-
Customer Service Representative
4 weeks ago
Slough, Slough, United Kingdom Metro Bank Full timeOverview:Metro Bank, a leading retail bank in the UK, seeks a skilled Customer Service Representative to join its team. This part-time role involves providing exceptional support to customers over the phone.Key Responsibilities:Deliver excellent customer service by responding promptly to inquiries and resolving issues efficiently.Represent Metro Bank's brand...
-
Customer Service Representative
2 days ago
Slough, Slough, United Kingdom beBee Professionals Full time £25,000 - £35,000Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team in Slough.The estimated salary for this role is £8.21 - £9.18 per hour, depending on experience and qualifications.Job Description:Provide exceptional customer service and support to our clients.Participate in all aspects of the operational workflow, ensuring...
-
Customer Service Representative
1 week ago
Slough, Slough, United Kingdom CV-Library Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and be able to provide exceptional customer service.About the Role:This is an exciting opportunity to work for a leading industrial company in Slough. As a Customer Service...
-
Customer Service Representative
2 weeks ago
Slough, Slough, United Kingdom C&E Recruitment Full timeC&E Recruitment is partnering with a leading conference and wedding venue in Woking to find an exceptional Customer Service Representative. This 4-star hotel boasts stunning Edwardian mansion house architecture and picturesque gardens, creating an ideal setting for events and getaways.Role OverviewThe Customer Service Representative will play a vital role in...
-
Customer Service Representative
5 days ago
Slough, Slough, United Kingdom beBee Professionals Full time £25,000 - £35,000Job OverviewWe are seeking an enthusiastic Customer Service Representative to join our vibrant team in Slough. As a key member of our operational workflow, you will be responsible for delivering excellent customer service and contributing to our operational success.This role is ideal for individuals who enjoy working in a fast-paced environment and are...
-
Customer Service Representative
13 hours ago
Slough, United Kingdom KPI People Ltd Full timeJob Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at KPI People Ltd in Slough. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our dealership's Aftersales department.About the Role:Purpose: To provide an...
-
Customer Service Representative
5 days ago
Slough, Slough, United Kingdom beBee Professionals Full time £22,000 - £28,000In today's fast-paced business environment, beBee Professionals is seeking a skilled Customer Service Representative to provide exceptional support to our customers in Slough, United Kingdom.About the Role:This is an exciting opportunity for a customer-focused individual to join our team and deliver top-notch service to our valued clients. As a Customer...
-
Customer Service Representative
2 months ago
Slough, Slough, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in Slough, we are seeking a Customer Service Representative to deliver exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflows, and collaborating with team members to meet and exceed goals.Key Requirements:High school diploma or equivalent.Experience...
-
Customer Service Representative
5 days ago
Slough, Slough, United Kingdom beBee Professionals Full time £22,000 - £28,000The ideal candidate for this Customer Service Representative role will be passionate about delivering exceptional customer experiences.Key Accountabilities:Assist customers with product selection and resolve any issues promptly.Process transactions accurately and maintain a high level of customer satisfaction.Requirements:Prior experience in customer-facing...
-
Customer Service Representative
2 months ago
Slough, Slough, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. The ideal candidate will have excellent communication skills and be able to handle high-volume queries with ease.Responsibilities:Provide accurate and timely responses to customer inquiries.Resolve customer issues efficiently and escalate when...
-
Customer Service Representative
2 months ago
Slough, Slough, United Kingdom beBee Professionals Full time £22,000 - £28,000As a Customer Service Representative at beBee Professionals, you will be responsible for providing exceptional customer service and supporting the store's day-to-day operations in Slough, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...
-
Customer Service Representative
2 days ago
Slough, Slough, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Service Representative to join our team in Slough, UK. This role involves providing excellent service and resolving customer queries in a timely manner.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product information and resolve issues efficiently.Process customer orders and manage...
-
Senior Customer Service Representative
4 weeks ago
Slough, United Kingdom Recra Consulting Full timeSenior Customer Service Representative As a Senior Customer Service Representative, you will play a crucial role in enhancing our customer experience by effectively managing inquiries, resolving complaints, and providing efficient solutions.You will be the first point of contact for our customers, ensuring their needs are met and contributing to our...
-
Customer Service Representative
6 months ago
Slough, United Kingdom Berks Insulation LTD Full time**About us** Berks Insulation LTD has been at the forefront of the insulation industry for over a decade, providing top-notch solutions to our clients. We take pride in our commitment to excellence, customer satisfaction, and sustainable practices. As we continue to grow, we are now expanding our marketing team and want you to be a part of our success...
-
Customer Service Representative
7 days ago
Slough, Slough, United Kingdom GSF Car Parts Limited Full timeAbout the RoleCasual Retail Assistants play a crucial part in delivering excellent Customer Service at GSF Car Parts Limited. You will contribute towards achieving branch and individual targets through face-to-face sales, servicing click-and-collect orders, and developing sound customer relationships.Main duties include:Serving trade and retail customers for...
-
Senior Customer Service Representative
1 month ago
Slough, United Kingdom Recra Consulting Full timeSenior Customer Service Representative As a Senior Customer Service Representative, you will play a crucial role in enhancing our customer experience by effectively managing inquiries, resolving complaints, and providing efficient solutions. You will be the first point of contact for our customers, ensuring their needs are met and contributing to our...
-
Senior Customer Service Representative
1 month ago
Slough, United Kingdom Recra Consulting Full timeSenior Customer Service Representative As a Senior Customer Service Representative, you will play a crucial role in enhancing our customer experience by effectively managing inquiries, resolving complaints, and providing efficient solutions. You will be the first point of contact for our customers, ensuring their needs are met and contributing to our...
-
Senior Customer Service Representative
4 weeks ago
Slough, United Kingdom Recra Consulting Full timeJob Description Senior Customer Service Representative As a Senior Customer Service Representative, you will play a crucial role in enhancing our customer experience by effectively managing inquiries, resolving complaints, and providing efficient solutions. You will be the first point of contact for our customers, ensuring their needs are met and...
-
Automotive Customer Service Representative
1 week ago
Slough, Slough, United Kingdom Octane Recruitment Full timeWe are currently seeking an Automotive Customer Service Representative to join our client's main dealership in Slough. As a key member of the sales team, you will be responsible for providing exceptional customer service and support to our clients.In this role, you will be required to communicate effectively with customers, understand their needs, and...
-
Customer Service Representative
2 weeks ago
Slough, Slough, United Kingdom Metro Bank Plc Full timeAbout the RoleMetro Bank Plc is a leading bank that prioritizes its employees and customers. As a Customer Service Representative - Financial Services, you will be part of a diverse and inclusive workplace consistently seeking the most qualified candidates from a wide range of diverse communities.Your primary responsibility will be to provide exceptional...