Customer Service Representative
3 weeks ago
We are seeking a skilled Customer Service Representative to join our team at KPI People Ltd in Slough. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our dealership's Aftersales department.
About the Role:
Purpose: To provide an outstanding customer experience by efficiently handling all customer inquiries, resolving issues promptly, and delivering excellent vehicle servicing solutions.
Key Responsibilities:
* Provide top-notch customer service to internal and external customers, responding to queries and addressing concerns in a timely manner.
* Conduct thorough vehicle inspections to identify any issues or defects, recommending repairs or maintenance as needed.
* Work closely with colleagues to ensure seamless communication and collaboration throughout the repair process.
* Meet or exceed sales targets and revenue growth goals while maintaining high levels of customer satisfaction.
Requirements:
* 12 months of Motor Trade Service Advisor experience is essential for this role.
* Franchised dealer experience is desirable, as well as Kerridge or Pinnacle system knowledge.
* Full UK driving license is required.
* Excellent communication and interpersonal skills are necessary for success in this position.
What We Offer:
* Competitive hourly rate up to £16.50 (DOE).
* Guaranteed 47.5 hours per week with overtime opportunities available.
* NO WEEKEND WORK UNLESS WANTED.
* Flexible contracts to suit your needs.
Company Overview:
KPI People Ltd is a leading recruitment agency specializing in dealership recruitment solutions across the UK. We pride ourselves on delivering exceptional results and building long-lasting relationships with our clients and candidates.
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