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Service Operator
4 months ago
**About The Role**:
**At GRAHAM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted University partner, committed to enhancing the student experience for the next generation of leaders, thinkers and entrepreneurs. Your varied, and valued, contribution will help us create a hassle free environment for our clients and Engineers on their individual contracts. Energised by continued growth, and boasting an annual turnover in excess of £800m per annum, we’re committed to investing in our people and creating the conditions for them to excel. If you are an experienced Service Operator with an appetite to succeed, we want you to join our team**
**Location: University of West England, Bristol**
**Hours Per Week: 37.5 hours, Mon-Fri**
**Job Type: Permanent, Full-Time**
The Service Operator shall:
- Allocating works orders to directly employed maintenance team and / or supply chain.
- Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
- Report back to clients and contract staff on job progress and completion - produce reports.
- Uploading and amending asset information as held in the Control Hub database
- Operating paper based systems as necessary to compliment the operating software including back-up systems.
- General administration duties as and when required.
- Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures.
**About You**:
**Essential Criteria**
- Demonstrate a minimum of 1 years previous relevant experience in a similar service role
- Previous experience in a busy office environment
- Experience in scheduling/coordinating engineer’s workloads
- Competent IT skills to include Microsoft Outlook and Excel
**Desirable Criteria**
- Experience in service systems software
- Full UK driver’s license & access to own vehicle
- Previous experience in facilities management industry
**About Us**:
GRAHAM FM is a subsidiary of the GRAHAM Group. At GRAHAM FM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted partner, committed to enhancing the experience and making the lives of our clients’ easier.
Energised by continued growth and boasting an annual turnover in excess of £948m per annum, we’re committed to investing in our people and creating the conditions for them to excel.
We deliver fully integrated facilities management services across the UK and Ireland. The core disciplines we offer are:
- Building Fabric and Mechanical & Electrical (M&E) Maintenance Services
- Projects and Minor Works
- Compliance Services
- Fire and Security Services
- Energy Services
- Traffic Management
