Operations Coordinator

2 months ago

London, United Kingdom Speedy Freight East London Full time

To develop effective transport plans and control resources ensuring customer and business requirements are achieved while complying with legal responsibilities. To manage the sourcing and booking of vehicles in line with company procedures.

Responsibilities & Objectives
- Ensure the effective use of our vehicles and drivers
- Negotiate prices with subcontracted drivers
- Effectively manage drivers through on-going communication, supplemented by the use of navigation analysis screen
- Ensure that the internal tracking system housekeeping is completed to the required standards
- Understand and achieve specific targets regarding required margin, costs per mile and vehicle utilisation
- Review allocated customers making sure that work is planned to time and correct equipment is efficiently utilised
- Constantly communicate with customer services and drivers to ensure customer KPI targets are achieved and maintained
- Have a working knowledge of the UK highway network and relevant highway standards
- Work to deadlines and work independently when required
- Communicate effectively and professionally with all levels of staff and clients
- Flexible approach required to cover on-call rota system

Statutory Duties
- Co-operate with your employer to enable any legal obligations to be complied with
- Do not undertake or request others to undertake any works for which you/they do not hold the required competency or authority to undertake.

Interfaces

Internal
- Liaise with General Manager, Customer Service Advisors, Traffic Manager and other employees at all levels within the Company, compliance to HSE legislation and Company objectives.
- External
- Customers
- Suppliers / Drivers
- Contractors

Technical skills
- IT Literate, including Microsoft Word, Excel, Outlook
- Good geographical knowledge and postcodes of the UK

Business skills
- Professional and confident manner
- Excellent Communicator
- Excellent customer service skills
- Must have excellent attention to detail
- Ability to work within a team and under own initiative
- Good organisational skills
- Ability to work well under pressure, in this time sensitive environment
- Excellent literacy and numeracy skills
- Report writing

About Speedy Freight

Speedy Freight operates 60+ franchised depots across the UK. Its network of dedicated courier services means urgent, or sensitive freight can be collected within 60 minutes of booking and delivered anywhere in the UK or Europe. We are used by people who need to get important deliveries from A to B as quickly and securely as possible, and we offer an immediate and dedicated service. We move any size or shape of product, and we have access to a fleet of 4,000 vehicles ranging from full-weight artics to car-derived vans. A 24/7 business, 365 days of the year, Speedy Freight delivers, whatever to wherever - your local partner with a national reach. We’re there.

**Job Types**: Full-time, Permanent

Pay: £24,500.00-£28,500.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- London, E7 0HA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Inbound calls: 2 years (required)
- Managing drivers: 2 years (required)
- Customer service: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: OPS COORDINATOR

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