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Practice Administrator

3 months ago

Horley, United Kingdom SB Physiotherapy Full time

SB Physiotherapy and Sports Injury Clinic are looking for a friendly and organised Practice Administrator for our expanding business. The suitable applicant will be a team player, with strong communication and listening skills, who shares our desire to provide exceptional physiotherapy care to our clients.

This role will be based in our office in Horley, Surrey.

This part time role has a potential for internal promotion and expansion to grow with the business, and so would suit somebody with the capacity and desire for professional development.

**What you’ll do**:
This is a varied role and duties will include
- Provide overall administration duties to support our Physiotherapy Teams.
- Work independently and as a part of a team to organise and maintain the smooth running of the Physiotherapy Teams
- Manage a busy diary of patient bookings - including both Clinic and Community Physiotherapy Teams
- Liaising with patients, relatives and care providers to ensure smooth running of patient care
- Management of insurance and intermediary companies - reports, appointment management and invoicing
- Maintain office filing of patient notes and paperwork
- Assisting with raising sales invoices and processing incoming payments
- Daily reconciliation of bank transfer/card payments and receipts
- Manage social media enquiries and develop social media marketing
- Maintain office supplies inventory and place orders when necessary
- Any other admin duties as required
- Experience in administration and office management or Reception duties within a healthcare environment
- The ability to work alone and as part of a team, both on their own initiative and under direction
- Highly motivated, reliable and accurate
- The ability to show empathy and work with patients/relatives in potentially emotionally stressful situations
- Strong organisational skills with the ability to prioritise tasks effectively and determined to carry tasks through to completion.
- Intermediate/advanced knowledge and experience of Microsoft Office Suite (Word, Excel, PowerPoint), previous knowledge of Quickbooks would be beneficial
- Experience in administration and office management or Reception duties within a healthcare environment
- Proven ability to work flexibly and accurately with changing priorities and deliver a confidential and high-quality customer-focused service
- Professional phone etiquette and strong verbal communication skills

This role operates in a healthcare environment, therefore discretion and tact when dealing with confidential information is of paramount importance.

The salary for this role is £25000 - £28000 pro rata

**Job Type**: Part-time

**Salary**: £25,000.00-£28,000.00 per year

Expected hours: 20 per week

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 25/03/2024