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E-rostering Administrator
4 months ago
Join us at Sussex Community NHS Foundation Trust as we embark on an exciting journey to implement e-Rostering across our entire organisation. We are looking for a dedicated E-Rostering Administrative Support professional to play a crucial role in ensuring effective workforce management within our department.
**Collaborate and Coordinate**: Work closely with e-rostering officers, the E-Rostering Team Lead, and management to create, maintain, and update rosters in line with local policies.
**Provide Comprehensive Administrative Services**: Coordinate administrative processes and deliver high levels of customer service to roster creators and managers.
**Ensure Data Accuracy**: Liaise with staff, managers, and various workforce teams to resolve e-rostering issues and ensure data accuracy in both the Electronic Staff Record (ESR) and e-Rostering systems.
**Roster Management**: Collaborate with the team to ensure rosters are created, maintained, and updated efficiently, adhering to local policies and standards.
**Administrative Coordination**: Provide comprehensive administrative services, ensuring smooth and efficient coordination of all processes related to e-rostering.
**Customer Service Excellence**: Deliver exceptional customer service to roster creators and managers, addressing their needs promptly and effectively.
**Issue Resolution**: Work closely with staff, managers, and workforce teams to identify and resolve e-rostering issues, maintaining the integrity and accuracy of data.
The post holder will provide a helpdesk function for first-line support to service users at all levels via our online portal or telephone.
The post holder will support the implementation of system developments to meet the specific recording and reporting requirements of the Trust.
The post holder, under direction, will assist in providing a service to support the maintenance of the e-Rostering system by being responsible for the accurate entry of employee data into computer systems and validating input where necessary
The post holder will need to prioritise and work both independently as well as part of a team guiding by the e-rostering team lead.
We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.
Why work for us?
Positive 2023 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
**Supportive flexible working patterns such as**: part time, flexi time, annualised hours, and flexi retirement options
Excellent training and development opportunities
Research opportunities
Cost-effective workplace nurseries in Crawley, Hove and Brighton
Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
Located in stunning Sussex, with easy access to the South Downs and the coast
Access to a wide range of benefits and discounts for NHS staff
This role is perfect for someone who excels in administrative tasks, thrives in a collaborative environment, and is passionate about improving workforce management in healthcare. If you are ready to take on a key role in our e-Rostering journey and make a tangible impact, we want to hear from you
To provide full administrative support to the e-rostering team and its users.
To be responsible for providing general administrative tasks to deliver an effective e-rostering service to the organisation by supporting Nursing, Allied Health Professionals, Administrative, Estates & Facilities, etc.
To maintain the accuracy of data within the e-Rostering system through regular data uploads from internal systems; this includes supporting from ESR to the e-Rostering system.
The post holder will be supporting the production of workforce reports for a variety of different purposes which in essence support the Trusts strategic goals.
To support and supply information to departments in queries that relate to rostering information help within the system.
Responsible for the e-rostering support desk and maintain and accurate record of all calls raised via the Trusts helpdesk portal.
To proactively resolve barriers to understanding in terms of information management and reports.
The post holder with require t
