Administrative Project Support Officer
3 months ago
_**Job Title**:_Administrative Project Support Officer
The Community Involvement Project Support Officer will assist in the review of the Community Involvement Service Project and provide comprehensive business administration support relating to its delivery objectives.
**Location**: Belfast
**Hours of work**: 37 hours per week (Monday to Friday: 9am to 5pm)
**Salary range**: £11.39
**Key Responsibilities**
This role and responsibilities for this post include:
1. To report to the Project Lead providing comprehensive business administration support relating to Community Involvement Service project and delivery objectives;
2. To assist the Project Lead in the gathering, analysis and communication of good practice information associated with Community Involvement Service and evolving work areas;
3. To support the development and maintenance of records with regards to monitoring and performance management and to assist with general research relating to project delivery;
4. To support and assist in the preparation and development of project draft reports and project board papers;
5. Understand and fully utilize IT capabilities such as Microsoft Word, Excel, Visio and Project;
6. Respond to internal and external enquiries - providing information where required;
7. Participate in regular briefings/meetings including identifying, obtaining and providing accurate and relevant information through minute taking;
8. Carry out general administrative duties and activities as directed;
9. Support and assist the coordination and delivery of presentations both internally and externally to raise awareness of Community Involvement Service project and its areas of work;
10. Maintain accurate records of all documents within existing systems;
11. Support individual requests for administration assistance from senior management.
**GENERAL**:
12. To provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion, while ensuring timely escalation to the senior management, when required;
13. To ensure continued and effective working relationships with key internal and external stakeholders;
14. To promote continuous service improvement by working with customers and other agencies to improve service delivery;
15. To represent Housing Services Central Unit as required, provide support, and cover for the other team members as and when required;
16. To undertake the duties of the role in such a way as to enhance and protect the reputation and public profile of NIHE;
17. To adhere to the Core Values and Code of Conduct for Housing Executive employees and comply with all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance;
18. To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post;
19. To record all outcomes ensuring they are Proportionate, Legal, Auditable & Necessary;
20. To undertake any duties deemed appropriate to the achievement of the purpose and function of the post in order to ensure team resilience and meet organisational need;
21. To promote, uphold and implement all NIHE policies, plans and procedures, ensuring policy requirements and timescales are adhered to;
22. To manage their own performance and be flexible and responsive to change.
- Note: This summary of responsibilities and personal duties is not intended to be exhaustive. This role will develop and change in line with programmes and projects._
**Essential Criteria**:
1. To provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion, while ensuring timely escalation to the senior management, when required;
2. To ensure continued and effective working relationships with key internal and external stakeholders;
3. To promote continuous service improvement by working with customers and other agencies to improve service delivery;
4. To represent Housing Services Central Unit as required, provide support, and cover for the other team members as and when required;
5. To undertake the duties of the role in such a way as to enhance and protect the reputation and public profile of NIHE;
6. To adhere to the Core Values and Code of Conduct for Housing Executive employees and comply with all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance;
7. To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post;
8. To record all outcomes ensuring they are Proportionate, Legal, Auditable & Necessary;
9. To undertake any duties deemed appropriate to the achievement of the purpose and function of the post in order to ensure team res
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