Service Controller Bookings

3 weeks ago

Jarrow, United Kingdom MattBurton Associates Full time

We are industry leaders in HGV and LCV fleet management and, from major retailers to key service providers, over 200,000 vehicles come through our doors each year. Not only that, but we are leading the charge towards Electric Vehicles, partnering with customers to move towards a more sustainable future.
What keeps our wheels turning? That's easy. Our business is driven by our people.
Whether you're a technician in one of our 75+ workshops, on the road as part of our Mobile Team, working directly with our customers or part of our support services behind the scenes, at every colleague plays a part in keeping some of the UK's largest and most critical fleets on the road.
We’re looking for passionate people to join us on our mission and drive our business forwards. It’s an opportunity to be a part of one of the fastest growing, most forward-thinking teams in the fleet industry.

**What we’re looking for**
This is an exciting opportunity for a Service Controller - Bookings to join our team.
As a Service Controller - Bookings, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for delivering an efficient and professional service to all customers.

**What you’ll do**
- To monitor and schedule any new booking requests received online, phone and
bookings inbox. Taking responsibility from creation to completion.
- Proactive booking and scheduling re-occurring maintenance work and allocating time requirements, whether Mobile or Garage Network.
- Utilising a Contractor Network to support booking requirements.
- Collaborate with Field Technicians to ensure that we are successful on customer service delivery.

Collaborate with internal parts and authorities’ team to ensure smooth transition of
parts.
- Job pre validation to ensure accuracy of information.
- Booking customers vehicles in for MOT/Servicing through the Rivus Mobile network or
in-house and external garages ensuring minimised travel time.
- Develop relationships with customers and suppliers to improve trust and transparency.
- Proactively support customer SLA’s and KPI’s.
- Proactively identify potential compliance risks within the customer fleet.
- Identify opportunities to reduce vehicle downtime and business costs by efficiently
booking jobs linked to customers skill and area.
What you’ve got
- Be able to demonstrate experience of communication skills and working in a customer
service environment.
- Excellent relationship management skills
- Excellent administration skills
- Excellent organisational and time management skills
- Computer literate and a good knowledge of computer-based systems including
Microsoft Office Suite (Word, PowerPoint, Excel)
- Demonstrate the ability to work on own initiative and as part of a team.
- Demonstrate excellent attention to detail.
- Demonstrate a proactive and organised approach.
- Knowledge of using Lean CI to create and use standard working practices that add
value to the customer experience.
- Knowledge of the automotive fleet industry would be beneficial.
- Good geographical knowledge would be beneficial.
- Previous job planning and scheduling experience.When you join us on our journey, we’ll support you on yours Keeping your engine running.

The health and happiness of our people is paramount. We have a team of Wellbeing
Champions and Mental Health First Aiders across Rivus, a dedicated calendar of activities to
promote and support health & wellbeing and an Employee Assistance Programme, available to colleagues 24/7.
Kicking your career into sport mode
We foster a culture where colleagues feel empowered and are inspired to innovate. To get where we are today, we've had to learn, adapt, and move with the times to make sure we're always providing the award-winning service we're known for. We want our people to do the same.
Our in-house Learning & Development Team are here to support everyone, whether it's something we already offer or a further opportunity for development. You’ll have access to 100s of e-learning courses through our dedicated platform to support your personal development, the opportunity to enrol onto our Leadership Development Programme (ILM

**Job Types**: Full-time, Temporary contract, Fixed term contract, Temp to perm

**Salary**: £21,647.00 per year

Work Location: In person

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