Workshop Administrator

We are industry leaders in HGV and LCV fleet management and, from major retailers to key service
providers, over 200,000 vehicles come through our doors each year. Not only that, but we are leading the charge towards Electric Vehicles, partnering with customers to move towards a more sustainable future.

**What keeps our wheels turning?**
That's easy. Our business is driven by our people.
Whether you're a technician in one of our 75+ workshops, on the road as part of our Mobile Team, working directly with our customers or part of our support services behind the scenes, every colleague plays a part in keeping some of the UK's largest and most critical fleets on the road.
We’re looking for passionate people to join us on our mission and drive our business forwards. It’s an opportunity to be a part of one of the fastest growing, most forward-thinking teams in the fleet industry.

**What we’re looking for**
This is an exciting opportunity for a Workshop Administrator to join our team.
As a Workshop Administrator, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for ensuring the most efficient and highest possible standard of customer service and depot administration procedures. Working as part of the team to maintain, build employee and customer relations to ensure that the workshop operation achieves all set financial and cultural objectives/targets.

And when you join us**, **you’re supported in developing your own career too, surrounded by a team of
passionate people driven to keep customers moving.

**What you’ll do**
- Provide outstanding customer service through face to face, phone and general administration support and filing
- Manage the daily Work In Progress reports ensuring that all jobs are correctly entered on system and that the WIP administration is controlled Jarrow Workshop
Administrator.
- Resolve where possible customer queries when necessary bring to the attention of theWorkshop Controller / Workshop Manager/Contact Centre Manager
- Deal with customer’s bookings ensuring that we have a method for payment and the correct line of authority and amount procedures are followed
- Work within Company
- Standards as well as Industry & Legal Health, Safety & Environmental standards at all times and without exception
- Understanding of all Company Safe Systems of Work and adhere to them at all times
- Job cards to be raised on the correctly Inc. PO, customer authorisation etc. Raise service sheets
on workshop and any other relevant paperwork required
- Provide all customer documentation in a timely manner and maintain customer files
- Place orders on Sage as needed and liaise with supplier’s chase invoices and keep accruals to a minimum
- Despatch Service Inspection Worksheets and copies of certification to customers as required
- Ensure all vehicle Accident Report Forms are completed correctly and submitted.
- Input daily productivity hours
- Contribute to the development and delivery of an effective and proactive cultural environment.
- Management and processing of all 3rd party costs and challenging and demonstrating cost saving measures against this where possible.
- Management of customer platforms, i.e. R2C so we are able to demonstrate 100% compliance and adherence.
What you’ve got
- Intermediate IT Skills, specifically Excel, Word, Outlook, Teams and experience of using other specialist in-house programmes
- Previous administration experience within the Automotive industry
- Full UK Drivers’ licence advantageous
When you join us on our journey, we’ll support you on yours Keeping your engine running
The health and happiness of our people is paramount. We have a team of Wellbeing
Champions and Mental Health First Aiders across, a dedicated calendar of activities to promote and support health & wellbeing and an Employee Assistance Programme, available to colleagues 24/7.
Kicking your career into sport mode
We foster a culture where colleagues feel empowered and are inspired to innovate. To get where we are today, we've had to learn, adapt, and move with the times to make sure we're always providing the award-winning service we're known for. We want our people to do the same.
Our in-house Learning & Development Team are here to support everyone, whether it's something we already offer or a further opportunity for development. You’ll have access to 100s of e-learning courses through our dedicated platform to support your personal development, the opportunity to enrol onto our Leadership Development Programme (ILM certified) and access to training support.

**Job Types**: Full-time, Temporary contract, Fixed term contract, Temp to perm
Contract length: 6 months

**Salary**: £21,263.00 per year

Work Location: In person