Service Delivery Coordinator

7 months ago

Bilsthorpe, United Kingdom Enva Full time

**Location**:
Bilsthorpe, Nottinghamshire, England

**Service Delivery Coordinator**

Location: Bilsthorpe, Newark, NG22 8UA, UK

**Salary**: Competitive
Contract: Permanent Contract
Hours: Part time - 20 hours per week

**Benefits**
- A competitive salary in a growing company committed to our people.
- 29 days holiday incl. bank holidays.
- Holidays increase with length of service.
- Hybrid working.
- Pension contributions.
- Health scheme benefits.
- Enhance family friendly policies.
- Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more
- Life Insurance (3 times salary).
- Employee Assistance Program.
- Bike2Work scheme.
- Free on-site parking.

We have an opportunity for a Service Delivery Coordinator to join our Customer Experience Team.

**Service Delivery Coordinator - The Role**:
To boost the overall customer experience by ensuring that all Enva services are delivered seamlessly, on time, within budget and with a customer centric approach with every interaction.

**Service Delivery Coordinator - Key Responsibilities**:

- To complete new site set up’s and roll outs seamlessly and within SLA and budget.
- To deliver professional customer orientated onboarding calls.
- To produce and share timeline of events with customers to ensure expectations are clear.
- To produce detailed handover for internal account managers and to provide ongoing support to customers post roll out.
- To respond to all messages in a professional and timely manner from customers, contractors, and internal teams.
- To ensure that all queries are followed up and resolved in an efficient and timely manner with customer focused approach.
- To resolve customer complaints at first point of contact wherever possible, escalate only where necessary.
- To liaise with sub-contractors to resolve customer queries and complaints whilst maintaining a positive working relationship.
- To ensure effective and accurate scheduling of additional services are completed on time.
- To ensure site moves/closures are completed accurately, on time and within budget.
- To produce accurate reports for clients on the usage of their waste services - within SLA.
- Maintaining internal reporting for the customer service department and internal stakeholders.
- Maintaining the internal CRM tool to ensure all records are accurate.
- Management of your own daily workflow to ensure maximum efficiency and accuracy.
- Contributing to customer service dept KPI’s to ensure service levels are met.
- Other duties as required to support the department.

**Knowledge, Training, Experience, Technical and Personal Skills**:

- Have a strong customer service background.
- Have an enthusiastic customer service focus with a determination to resolve customer issues first time.
- Driven to complete tasks thoroughly and within SLA.
- Positive and motivated with flexible and adaptable attitude.
- Proactive problem solving and solution focussed ability.
- Maintain a high level of knowledge on the services provided by ENVA and the ability to articulate the benefits to customers.
- Excellent written and verbal communication skills and strong telephone manner.
- Well organised and self-disciplined with the ability to work quickly and calmly under pressure.
- Excellent attention to detail.
- Highly organised with the ability to prioritise effectively and to plan and manage own workload.
- Ability to produce reports with mínimal errors - measured by dept KPI’s.
- Strong interpersonal skills with the ability to develop effective and positive working relationships within and outside of the department.
- Must demonstrate high levels of integrity and adopt a professional approach in all interactions - should be transparent, open, and honest in all dealings.
- Ability to be flexible and adapt to changing situations and / or systems.
- Maintaining and building rapport with customers and sub-contractors, understanding their needs, and managing expectations.
- Good conflict resolution skills based on a ‘Can do’ attitude.
- A flexible attitude to the team’s work, including a willingness to reprioritise and undertake additional tasks if required.
- Friendly personality and team player.
- Strong PC and technical knowledge and skills with an excellent working knowledge of the Microsoft packages including Word, Excel, and Teams.

If you have the required skills and experience, forward your up-to-date CV.

No agencies please.

  • HR Coordinator

    7 months ago

    Bilsthorpe, United Kingdom Via East Midlands Ltd Full time

    **HR Coordinator** **Working Pattern: 37 hrs per week - Monday to Friday** **Location: Bilsthorpe, Nottinghamshire with one day a week at our Nottingham Office** Via is currently looking for a HR Coordinator to join our HR Team based at our Head Office in Bilsthorpe, Nottinghamshire. You will be required to attend our Trent Bridge House Office once a...

  • Sheq Coordinator

    2 weeks ago

    Bilsthorpe, United Kingdom Enva England Specialist Waste Ltd Full time

    **SHEQ Coordinator** **Location**:Bilsthorpe, Nottinghamshire, NG22 8UA **Salary**:Competitive **Contract**:Permanent, Full Time Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. Our site in Nottinghamshire, Enva England Specialist Waste Ltd, is the largest...

  • Sheq Coordinator

    2 weeks ago

    Bilsthorpe, United Kingdom Enva England Specialist Waste Ltd Full time

    **SHEQ Coordinator** **Location**: Bilsthorpe, Nottinghamshire, NG22 8UA **Salary**: Competitive **Contract**: Permanent, Full Time Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. Our site in Nottinghamshire, Enva England Specialist Waste Ltd, is the largest...

  • Highways Liaison Coordinator

    7 months ago

    Bilsthorpe, United Kingdom Via East Midlands Ltd Full time

    **Highways Liaison Coordinator** **Working Pattern: 37 hrs per week - Monday to Friday** **Contract Type - 2 Year Temporary Contract** **Location: Bilsthorpe, Nottinghamshire NG22** Via is currently looking for a Temporary Highways Liaison Coordinator to join our Highways Management Team on a 2-year fixed term contract based at our Head Office in...

  • Coordinator - Industrial Hazardous Waste

    2 weeks ago

    Bilsthorpe, United Kingdom Enva England Specialist Waste Ltd Full time

    **Coordinator - Industrial Hazardous Waste** **Location**: Bilsthorpe, Nottinghamshire **Salary**: Competitive + Benefits **Contract**: Full time, permanent Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. Our site in Nottinghamshire, Enva England Specialist...

  • Financial Services Coordinator

    3 weeks ago

    Bilsthorpe CP, United Kingdom Inspire Resourcing Ltd Full time

    We are seeking a detail-oriented and organized Financial Services Coordinator to assist with credit control, sales orders, and supplier invoices.Main Responsibilities:Respond to incoming customer inquiries and resolve issues promptlyManage credit control functions, including chasing payments and maintaining accurate recordsProcess sales orders and supplier...

  • Brokerage Specialist

    7 months ago

    Bilsthorpe, United Kingdom Enva Full time

    **Location**: Bilsthorpe, Nottinghamshire, England **Brokerage Specialist - Metal & Skips** Location: Bilsthorpe, Newark, NG22 8UA, UK **Salary**: Competitive Contract: Permanent, Full Time **Benefits**: - A competitive salary in a growing company committed to our people. - Annual target-based bonus. - 29 days holiday incl. bank holidays. - Holidays...

  • Operations Manager

    2 weeks ago

    Bilsthorpe, United Kingdom Enva England Specialist Waste Ltd Full time

    **Operations Manager** **Location**: Bilsthorpe **Salary**: Competitive **Contract**: Permanent, Full Time Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. Our site in Nottinghamshire, Enva England Specialist Waste Ltd, is the largest provider of hazardous waste...

  • Fleet Assistant

    7 months ago

    Bilsthorpe, United Kingdom Via East Midlands Ltd Full time

    **Fleet Assistant** **Working Pattern: 37 hrs per week - Monday to Friday** **Location: Bilsthorpe, Nottingham NG22** Via is currently looking for a Fleet Assistant to join our Fleet Services Team based at our Head Office in Bilsthorpe, Nottinghamshire. You will provide a wide range of administrative and customer service duties at Bilsthorpe and depot...

  • Head of Commercial

    6 days ago

    Bilsthorpe, United Kingdom Carrington West Full time

    Our client is looking for a Managing Quantity Surveyor or Commercial Manager to join them as the Head of Commercial. The role will support the Commercial Director in the delivery of the development, strategic and operational commercial activity. Work with and influence Heads of Service to ensure desired commercial outcomes for the business are optimised...

  • Works Planner

    7 months ago

    Bilsthorpe, United Kingdom Via East Midlands Ltd Full time

    **Works Planner** **Working Pattern: 37 hrs per week - Monday to Friday** **Location: Bilsthorpe, Nottinghamshire NG22** Via is currently looking for a Works Planner to join our Construction Delivery Team based at our Head Office in Bilsthorpe, Nottinghamshire. You will be responsible for planning, compiling, and updating project specific...

  • Operational Hub Scheduler

    7 months ago

    Bilsthorpe, United Kingdom Via East Midlands Ltd Full time

    **Operational Hub Scheduler** **Working Pattern: 37 hrs per week - Monday to Friday** **Location: Bilsthorpe, Nottinghamshire** Via is currently looking for an Operational Hub Scheduler join our Business Services & Transformation Team based at our Head Office in Bilsthorpe, Nottinghamshire. You provide a wide range of support to Operational teams in the...

  • New Business Acquisition Executive

    4 weeks ago

    Bilsthorpe, Nottinghamshire, United Kingdom Enva England Full time

    About the Job">We are seeking a New Business Acquisition Executive to join our team at Enva England. As a New Business Acquisition Executive, you will be responsible for identifying new business opportunities and building relationships with potential clients.The ideal candidate will have excellent communication and interpersonal skills, as well as the...

  • Sales and Marketing Representative

    4 weeks ago

    Bilsthorpe, Nottinghamshire, United Kingdom Enva England Full time

    Company Overview">Enva England is a leading provider of waste management services, committed to delivering high-quality solutions that exceed our customers' expectations. Our team is passionate about making a positive impact on the environment, and we're looking for like-minded individuals to join us on this journey.About the RoleThis Sales and Marketing...

  • Telesales Business Developer

    4 weeks ago

    Bilsthorpe, Nottinghamshire, United Kingdom Enva England Full time

    Job Overview">We are seeking a highly motivated and results-driven Telesales Business Developer to join our team at Enva England. As a Telesales Business Developer, you will be responsible for identifying new business opportunities and building relationships with potential clients.The ideal candidate will have excellent communication and interpersonal...

  • Head of Commercial

    1 week ago

    Bilsthorpe, United Kingdom Carrington West Full time

    Our client is looking for a Managing Quantity Surveyor or Commercial Manager to join them as the Head of Commercial. The role will support the Commercial Director in the delivery of the development, strategic and operational commercial activity. Work with and influence Heads of Service to ensure desired commercial outcomes for the business are optimised...

  • Construction Operative Lgv Driver

    7 months ago

    Bilsthorpe, United Kingdom Via East Midlands Ltd Full time

    **Construction Operative/LGV Driver** **Working Pattern: 40 hrs per week - Monday to Friday** **Location: Bilsthorpe, Nottinghamshire NG22** Via is currently looking for a Construction Operative/LGV Driver to join our Construction Delivery Team based at our Bilsthorpe Depot, Nottinghamshire. You will work as part of a team who are responsible for...

  • Supply Chain Assistant

    7 months ago

    Bilsthorpe, United Kingdom Via East Midlands Ltd Full time

    **Supply Chain Assistant** **Working Pattern: 37 hrs per week - Monday to Friday** **Location: Bilsthorpe, Nottinghamshire** Via is currently looking for a Supply Chain Assistant to join our Procurement Team based at our Head Office in Bilsthorpe, Nottinghamshire. You will provide services to ensure the efficient procurement of sub-contractors using...

  • Hub Support Assistant

    7 months ago

    Bilsthorpe, United Kingdom Via East Midlands Ltd Full time

    **Hub Support Assistant - Maternity Cover** **Working Pattern: 22.2 hours a week Monday - Friday** **Location: Bilsthorpe, Nottinghamshire** Via is currently looking for a Hub Support Assistant join our Business Services & Transformation Team based at our Head Office in Bilsthorpe, Nottinghamshire. You provide a wide range of administrative duties...

  • Fleet Compliance Advisor

    7 months ago

    Bilsthorpe, United Kingdom Via East Midlands Ltd Full time

    **Fleet Compliance Advisor** **Working Pattern: 37 hrs per week - Monday to Friday** **Location: Bilsthorpe, Nottinghamshire** Via is currently looking for a Fleet Compliance Advisor to join our Fleet Services Team based at our Head Office in Bilsthorpe, Nottinghamshire. You will work as part of the Fleet Management team to audit, monitor and report on...