Customer Support Administrator

4 months ago


High Wycombe, United Kingdom SecuriCare Medical Limited Full time

**About Job**:
This busy and varied role will involve you in all aspects of administration and telephone work. You will deliver excellent customer service to internal/external customers. You will have a high level of accuracy as this role is to ensure that all scripts are handled and checked effectively and efficiently to provide the business with full payment monthly. You will ensure all work is completed and up to date by month end to ensure payment can be made. Your duties will also involve phoning patients to remind them to place their orders, arranging delivery of their supplies and calling GP surgeries to discuss prescriptions and be available to take incoming calls. You will work to reach targets as set by your Team Leader.

**Main Duties & Responsibilities**:

- Processing electronic prescriptions and liaising with patients to arrange delivery of supplies.
- Reminder to order calls to patients.
- Inbound Calls.
- Processing Orders.
- Exemption checking.
- General admin tasks.
- Calling GP surgeries Working to targets set by Team Leader.
- To perform such other duties as may be reasonably requested by Team Leader.

**About You**:

- Excellent Telephone Manner
- Excellent Communication, Oral and Written Skills
- Excellent Telephoned Based Customer Services Experience
- Proven Excellent Database Skills - Data Entry
- Experience of MS Office (Word, Excel, Outlook & PowerPoint)
- Ability to Meet Targets
- Highly Organized and Attention to Detail
- Possess a ‘can do’ attitude

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,400.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- High Wycombe: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 1031



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