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Customer Service Representative
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Customer Service Representative
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Customer Service Administrator
2 months ago
We are seeking a highly skilled and experienced Customer Service Administrator to join our team at Source4 Personnel Solutions. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients.
Key Responsibilities- Provide top-notch customer service to our clients, responding to inquiries and resolving issues in a timely and professional manner.
- Manage orders and purchase orders, ensuring seamless operations and efficient communication with our sales team.
- Log and manage customer inquiries, providing accurate and helpful responses to ensure customer satisfaction.
- Coordinate with our logistics team to ensure smooth delivery and receipt of goods.
- Handle incoming and outgoing post, maintaining accurate records and ensuring timely delivery.
- Partner with our sales team to provide exceptional customer service and support.
- Communicate with manufacturers to negotiate prices and resolve any issues that may arise.
- Ensure our older clientele feel valued and respected, delivering personalized customer service.
- Perform administrative tasks, including managing Excel sheets and handling PDFs.
- A low-stress work environment, with a balanced approach to workload and no pressure to take work home.
- A great team culture, with opportunities to celebrate with colleagues and participate in team-building activities.
- A collaborative environment, with opportunities to work closely with our sales manager and build strong relationships.
- A smooth onboarding process, with a thorough handover from our retiring colleague to ensure your success in the role.
- 4-5 years of customer service/admin experience, with a proven track record of delivering exceptional customer service.
- Excellent attention to detail and ability to work accurately in a fast-paced environment.
- Comfortable working with an older clientele and providing traditional, thoughtful service.
- Intermediate Excel skills and ability to learn new software and systems quickly.
