Service Administrator
2 weeks ago
Job Reference: TS/LW/07-10/1316
Location: Site Based
Salary: Competitive
Hours per week: Monday to Friday, 09:00 to 18:00, 40 hours per week
Job OverviewOCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical Services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors.
We are currently recruiting for a Service Administrator to join our passionate and driven team. The successful candidate will be responsible for monitoring and coordinating the buildings facilities enquiries, liaising with internal and external partners to achieve task resolution within agreed timescales, and ensuring a high-quality service provision for all tasks within agreed KPI and SLA's.
Key Responsibilities:- Provide a high level of customer service, delivering to service levels, goals & objectives
- Support accounting tasks, including internal cross charges, coding invoices, raising P.O. etc
- Proactively manage and respond to enquiries, handling problems and issues
- Keep stock of supplies and place orders when necessary
- Submit timely reports and prepare presentations/proposals as assigned
- Assist in setting up new client accounts, supporting the car fleet and ensuring all records are up to date
- Produce security passes, both scheduled and ad hoc
- Keep the Services handbook and knowledge base up to date at all times
- Support internal and external events
- Perform additional duties as and when required
- Applicants must have the right to work in the UK
- Solid communication skills, both written and verbal
- Good interpersonal skills
- Shows a desire to be challenged and to develop new skills
- Intermediate / Advanced level in G Suite or Microsoft Office suite
- A strong customer service approach with a demonstrated commitment to exceed customer expectations
- Multitasking and time-management skills, with the ability to prioritise tasks
- Experience in similar administrative roles
- Familiarity with office management procedures and basic accounting principles
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High Wycombe, Buckinghamshire, United Kingdom OCS Full timeJob Reference: TS/LW/07-10/1316Job Title: Service AdministratorLocation: Site BasedBusiness OverviewOCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical Services, Energy Management and compliance, front of...
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