Sales Co-ordinator

5 months ago


StokeonTrent, United Kingdom RKW Ltd Full time

_**Job Description Sales Co-ordinator**_

**Job Title**: Sales Co-ordinator

**Positions**: Full Time

**Department**: Sales

**Reports to**: Sales Manager

**Location**: Sutton House, Berry Hill Rd, Stoke-on-Trent ST4 2NL
- **Responsibilities and Duties**_
- To process orders accurately and with 100% fulfilment where possible ensuring all deadlines are met
- Coping well under pressure
- Deal with customer requests - line forms, images, specs, QA requirements, data analysis
- Ensuring customers re work requirements are met and communicated to the relevant departments
- Input and manage monthly forecasting, liaising with merchandising on a regular basis
- Attend meetings with customers to discuss stock levels, future buy availability and service efficiency
- Handling customer queries - delivery discrepancies, price queries and other account queries
- Ensuring backorders are completed on a weekly basis and orders are updated accordingly
- Work as part of a team & support colleagues where possible, provide holiday cover
- Provide excellent customer service at all times
- Processing of reports to ensure orders have been processed accurately and with 100% fulfilment where possible
- Problem analysis and problem solving
- **Skills and Desirables**_
- Computer literacy and working knowledge of relevant software tools (i.e. Microsoft software including Excel, Outlook and PowerPoint)
- Exceptional attention to detail and accuracy
- Excellent Time management and organisation
- Excellent written and verbal communication and strong persuasion skills
- **Company Benefits**_
- 33 days' annual leave
- Free parking on all sites
- Complimentary drinks
- Canteen facilities which include vending machines supplying hot beverages
- Staff discount on all our products
- Employee Assistance Program
- Refer a Friend Scheme
- Training and development
- Eye care allowance
- Exclusive discounts on cinema, holidays, days out, eating out and much more
- Long service incentives and rewards
- Annual bonus scheme

Come and join us to celebrate 30 years of business

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£22,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- What are your salary expectations?

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person


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