Customer Support Administrator
2 weeks ago
We have an exciting opportunity for a Customer Support Executive (Telesales) to join our branch in Ipswich.
Are you passionate about sales and looking for an exciting opportunity to be a part of a brand-new team?
Motus Truck & Van are a leading Mercedes-Benz commercial vehicle dealership specialising in the sales and distribution of Mercedes-Benz Vans. We are expanding our operations and creating a dedicated inbound sales team to cater to our growing customer base. As a representative of our brand, you will play a crucial role in driving sales and delivering an exceptional customer experience by walking prospective customers through our sales process with the aim of providing their new vehicle.
**Salary**: £26,000.00 pa basic
Monday to Friday / 08:30am - 17:00pm
**Motus Truck & Van is one of the largest Mercedes-Benz commercial vehicle dealerships in the UK. With sites across East Anglia, Hertfordshire & Essex, our facilities are staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes.**
**Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, tacho calibration, genuine parts and more.**
**Duties & Responsibilities**:
- Establish vehicle availability in line with customer requests
- Arrange demonstration vehicles after qualifying the request thoroughly in order to maximise the sales opportunity
- Progressing outstanding orders within service level agreements
- Keep customers informed about product changes, delays and price increases
- Arranging vehicle deliveries, preparing and completing all relevant paperwork
- To provide support in order to gain high levels of customer satisfaction
- Act as point of contact for customers and prospects, ensuring all clients are dealt with courteously & efficiently and that any required actions are implemented
- Provide sales team with the necessary office and account administration services to support their sales efforts
- Prepare & analyse reports as requested
- Monitor damage to vehicles from the delivery agents & where necessary make the appropriate claims
- Provide administration cover within the department as and when required
- Prepare general correspondence as requested.
- Ensure that within their area of operation all Company procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to.
- Handle all internal and external customers and suppliers with courtesy and ensure the S&B/Mercedes-Benz experience is delivered to all contacts at all times.
- Specialist projects as agreed with the Sales Manager to support the business requirements of the organisation.
- To carry out any other reasonable duties requested by the Sales Manager.
- Excellent communication skills and organisation skills and the ability to build strong customer relationships
- Good telephone and interpersonal skills
- Must be accurate and show attention to detail
- Ability to work to tight deadlines and cope under pressure
- Able to work as part of a team
- Must be able to develop knowledge of vehicle specifications and vehicle ordering systems
- Computer and keyboard skills
- Must be accurate and show attention to detail
- Ability to work to tight deadlines and cope under pressure
**Company Benefits**
From day 1 as a Motus Truck & Van colleague, you will have access to a comprehensive benefits package including:
- 30 days holiday per year (inclusive of Bank Holidays) increasing after 5,10 & 15 years
- Auto-enrolment Pension Scheme with employer contribution
- Career progression opportunities
- Death in service benefit
- Quarterly Awards (Leading Stars)
- Long Service Awards
- Refer a friend introduction fee
- Internal engagement initiatives
- Employee Assistance programme
- Salary Finance (Low interest loans & financial advice including savings)
- Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much more
Motus Truck & Van is a company built around the vision of being a commercial vehicle employer of choice and the first thought for customers looking for Mercedes-Benz vans and trucks. Our mission is to help customers reach their destination with confidence, using our experience and expertise to provide the best possible experience for customers and their vehicles.
It's why we come to work every day.
Our branches
We operate 10 branches across East Anglia, Hertfordshire and Essex, and each of our facilities is staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes. Not only can we supply new and used trucks and vans, we also offer an array of aftersales services, including overnight vehicle servicing and MOTs, genuine parts and more
What’s in it for you?
Joining Motus Truck & Van is an exciting opportunity to join a top-performing commercial vehicle dealer
-
Ipswich, United Kingdom West Suffolk College Full timeOpportunity information Salary £10296 per year Duration 12 months Advert closing date 01/03/2023 Description Accountancy Practice, based in 3 locations Hadleigh Felixstowe and Copdock. Hadleigh is our head office and where this apprenticeship will be based. We deal with all aspects of accountancy and secretarial work, client meetings, office duties and...
-
Customer Service Advisor
5 days ago
Ipswich, United Kingdom Reed Business Support Full time**The working pattern on offer is**: - Monday to Friday - 09:00 to 17:30 **The day-to-day of the role**: - Provide high quality customer service to external customers and internal colleagues. - Conduct outgoing calls to existing customers, ensuring satisfaction with the service they have been provided. - Effectively manage inbound customer service and...
-
Customer Service Administrator
Found in: Talent UK C2 - 6 days ago
Ipswich, United Kingdom Dawsongroup Full timeDo you want to work for a business who are rapidly expanding, passionate about progression and reward their employees for their hard work and successes?Customer Service AdministratorJoin our team! Our vans operation is rapidly expanding and we’re looking for an enthusiastic Customer Service Administrator to join our business, based at our Ipswich...
-
Trainee Customer Service Administrator
6 days ago
Ipswich, United Kingdom Eriks Full time**Job title: Trainee Customer Service Administrator** **Job Location: Ipswich** **ABOUT US -** We are ERIKS, a technology driven, specialist industrial services provider offering a wide range of mechanical engineering solutions and technical services to an incredibly broad spectrum of industries. We are involved, often without you knowing, in your...
-
Bid Writer and Administration Support
Found in: beBee S GB - 2 weeks ago
Ipswich, United Kingdom ARC (Norwich) Limited Full timeBid Writer and Administration SupportLocation - Ipswich Office Salary / Package - £30k - £40k DOEBid Writer and Administration Support to join their team. Their main customers include many main contractors, government organisations, schools, and hospital trusts. Their are always happy to form new relationships and allow clients to experience a unique peace...
-
Bid Writer and Administration Support
2 weeks ago
Ipswich, United Kingdom CareerBliss Full timeBid Writer and Administration SupportLocation – Ipswich Office Salary / Package – £30k - £40k DOEBid Writer and Administration Support to join their team. Their main customers include many main contractors, government organisations, schools, and hospital trusts. Their are always happy to form new relationships and allow clients to experience a unique...
-
Bid Writer and Administration Support
1 week ago
Ipswich, United Kingdom ARC (Norwich) Limited Full timeBid Writer and Administration SupportLocation – Ipswich Office Salary / Package – £30k - £40k DOEBid Writer and Administration Support to join their team. Their main customers include many main contractors, government organisations, schools, and hospital trusts. Their are always happy to form new relationships and allow clients to experience a unique...
-
Bid Writer and Administration Support
1 week ago
Ipswich, United Kingdom ARC (Norwich) Limited Full timeBid Writer and Administration SupportLocation – Ipswich Office Salary / Package – £30k - £40k DOEBid Writer and Administration Support to join their team. Their main customers include many main contractors, government organisations, schools, and hospital trusts. Their are always happy to form new relationships and allow clients to experience a unique...
-
Bid Writer and Administration Support
1 week ago
Ipswich, United Kingdom ARC (Norwich) Limited Full timeBid Writer and Administration SupportLocation – Ipswich Office Salary / Package – £30k - £40k DOEBid Writer and Administration Support to join their team. Their main customers include many main contractors, government organisations, schools, and hospital trusts. Their are always happy to form new relationships and allow clients to experience a unique...
-
Bid Writer and Administration Support
2 days ago
Ipswich, United Kingdom ARC (Norwich) Limited Full timeBid Writer and Administration SupportScroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.Location – Ipswich Office Salary / Package – £30k - £40k DOEBid Writer and Administration Support to join their team. Their main customers include many main contractors,...
-
Bid Writer and Administration Support
17 hours ago
Ipswich, United Kingdom ARC (Norwich) Limited Full timeBid Writer and Administration SupportScroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.Location – Ipswich Office Salary / Package – £30k - £40k DOEBid Writer and Administration Support to join their team. Their main customers include many main contractors,...
-
Customer Service Assistant
1 week ago
Ipswich, United Kingdom Reed Business Support Full timeDay-to-day, the Customer Service Assistant will be - Communicating with existing and new customer accounts to provide a complete “customer account management” service. - Providing existing and new customer accounts with a high level of support and expertise to provide a solution for their problems and/or enquiries. - Persuading customers that the product...
-
Customer Support Executive
15 hours ago
Ipswich, United Kingdom Motus Truck and Van Full timeJob Introduction **Motus Truck & Van have an exciting opportunity for a dedicated Customer Support Executive to join their fabulous Truck Sales team in Ipswich.** **_ This role is a 12 month Maternity Cover Contract_** Do you have... - Previous experience in the sales department? - Are you an organised individual? - Experience with volume work? - Able to...
-
Reception and Administration Officer
5 days ago
Ipswich, United Kingdom Suffolk Refugee Support Full time**Context and Purpose of the Job** Suffolk Refugee Support aims to ensure that all asylum seekers and refugees in Suffolk are enabled to live integrated, fulfilled and contributing lives in their new communities. We provide a welcoming environment where clients can access help, advice, support and practical services in order to be healthy and safe and begin...
-
Ipswich, United Kingdom Group Retreats Full timeBusiness Support Administrator and Operations Assistant. Group Retreats is looking for a motivated person to join our team in Ipswich. You must have strong communication, numeracy, organisational and IT skills, and be prepared to be involved in all aspects of the business from an administrative and operational perspective. About Us: Group Retreats is a...
-
Bid Writer and Administration Support
Found in: Jooble UK C2 - 1 day ago
Ipswich, Suffolk, United Kingdom ARC (Norwich) Limited Full timeBid Writer and Administration Support Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. Location – Ipswich Office Salary / Package – £30k - £40k DOE Bid Writer and Administration Support to join their team. Their main customers include many main contractors,...
-
Bid Writer and Administration Support
1 day ago
Ipswich, Suffolk, United Kingdom ARC (Norwich) Limited Full timeBid Writer and Administration Support Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. Location – Ipswich Office Salary / Package – £30k - £40k DOE Bid Writer and Administration Support to join their team. Their main customers include many main contractors,...
-
Project Support Administrator
Found in: Talent UK C2 - 5 days ago
Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full timeJob summary An exciting opportunity has arisen for a Project Support Administrator to join our Gastroenterology Team within East Suffolk North Essex Foundation Trust Liver Surveillance Programme (LSP) - Project Support will support the hepatology team to fulfil the national requirement for a robust Liver Surveillance registry. The EoE Cancer...
-
Service Delivery Assistant
15 hours ago
Ipswich, United Kingdom Victim Support Full timeWe have an exciting opportunity for a Service Delivery Assistant to join the Norfolk and Suffolk Victim Care team in Suffolk, working 35.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer...
-
Administration Support Officer
6 days ago
Ipswich, United Kingdom Babergh District Council and Mid Suffolk District Council Full time**Babergh and Mid Suffolk District Councils - Ipswich IP1 2BX**: - **£21,575 - £21,968** **per annum (pro rata for part time)**: - **Full Time, 37 hours per week**: - **Fixed Term Contract or Secondment Opportunity for 1 year** **Full time, part time and job share opportunities will be considered.** **What we are looking for** We are looking for a...
