Customer Service Assistant

3 weeks ago


Ipswich, United Kingdom Reed Business Support Full time

Day-to-day, the Customer Service Assistant will be
- Communicating with existing and new customer accounts to provide a complete “customer account management” service.
- Providing existing and new customer accounts with a high level of support and expertise to provide a solution for their problems and/or enquiries.
- Persuading customers that the product or service will better satisfy their needs above and beyond potential competitor tenders.
- Supplying customers with written quotations of prices and terms of business in accordance with the standard commercial procedures.
- Maintaining customer account records (quotations, visit notes, communications) through the company CRM software.
- Liaising with head office staff to provide additional, logístical and commercial support for existing and new customers.
- Maintaining records and acting upon customer returned products.
- Maintaining proportionate stock levels based on rate of sale and/or customer specific orders.
- Inputting sales orders accurately onto company stock management system (Microsoft AX).

Skills of the Customer Service Assistant:

- High level of interpersonal and communication.
- High level of organisation.
- Competent level of IT knowledge, including Microsoft Office (Word & Excel).
- Ability to act independently and as a part of a team.



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