Customer Service Advisor

1 month ago


Ipswich, United Kingdom Gallagher Bassett International Full time

**Customer Service Advisor**
- Based in Ipswich, Claims Settlement Agencies Limited are looking for Customer Service Advisors to join our fast growing team._
- *No experience required and full training will be given*_

**Primary Responsibilities**:

- Answering customer enquiries over the telephone
- Communicating with customers regarding their insurance policy
- Entering customers’ information onto internal system.
- To accept telephone calls from prospective clients and explain terms and conditions of policies
- Setting up new customer claims over the phone.
- Handling and escalate complaints to relevant team members where necessary
- Other ad-hoc task required by Gallagher Bassett

**Essential Skills**:
Full training will be given, however a background in one of the following fields maybe an advantage:

- Office administration,
- Call centre environment,
- Customer service,
- Insurance

We are looking for a passionate customer focused individuals who are keen to work in a customer service environment and be part of a growing company. This role has the potential to move through the company and into our growing claims department.

**Why CSA Ltd?**

CSA Ltd are a specialist independent Third Party Administrator based in Hadleigh, Essex. Registered & regulated by the Financial Conduct Authority. For over 30 years CSA Ltd have been providing bespoke services for some of the UK’s largest insurers, underwriting agencies & brokers. CSA Ltd is led by an experienced team which combines customer focus, high quality service values & an unbeatable passion for the job in hand. This is what makes us one of the market-leading claims handlers and customer service providers.

We are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best.

By joining CSA Ltd, you are joining an organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.

**What can CSA Ltd offer you**:

- Fully funded Qualifications, and Learning and Development Courses
- 25 Days Annual Leave, Plus Bank Holidays
- Pension Package
- Subsidised Gym Membership
- Life Assurance
- Group Income Protection
- Season Ticket Loans
- Gallagher Benefits Choice Portal
- Employee Stock Purchase Plan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Benefits**:

- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- Private dental insurance
- Private medical insurance

Schedule:

- 8 hour shift

Work Location: One location

Reference ID: 97779



  • Ipswich, United Kingdom Your Commercial Recruiter Full time

    **Customer Service Advisor** - £27,000 - £30,000 per year (depending on experience) - Full-time, office based in Ipswich, 830am - 5pm Monday to Friday - Clear progression opportunity to Customer Experience Manager **Are you looking role a customer services role with a clear promotion path into a leadership role?** In this Customer Service Advisor role,...


  • Ipswich, United Kingdom Drax Group Full time

    Customer Service Advisor  Ipswich/hybrid (3 days per week in our Ipswich office) £23,500  Are you looking for a that will give youexcellent career opportunities, flexible hybrid working, comprehensivetraining, great company benefits, fantastic people to work with and a greatatmosphere? Then join us as a Customer Service Advisor!   OurDrax Energy...


  • Ipswich, United Kingdom Reed Business Support Full time

    **The working pattern on offer is**: - Monday to Friday - 09:00 to 17:30 **The day-to-day of the role**: - Provide high quality customer service to external customers and internal colleagues. - Conduct outgoing calls to existing customers, ensuring satisfaction with the service they have been provided. - Effectively manage inbound customer service and...


  • Ipswich, United Kingdom Drax Group Full time

    **Customer Service Advisor** **Ipswich/hybrid (3 days per week in our Ipswich office)** **£22,680** **Full time, part time and flexible hours considered** **About the role** As a Customer Service Advisor, you’ll deliver an excellent service through the pro-active management of customers’ accounts. As part of the role, you’ll be required to produce...


  • Ipswich, United Kingdom Gallagher Full time

    **Customer Service Advisor** - Based in Ipswich, Claims Settlement Agencies Limited are looking for Customer Service Advisors to join our fast growing team._ - *No experience required and full training will be given*_ **Primary Responsibilities**: - Answering customer enquiries over the telephone - Communicating with customers regarding their insurance...


  • Ipswich, United Kingdom Gallagher Full time

    Overview Customer Service Advisor Based within our Ipswich waterfront office, you will be first point of contact for inbound calls into our growing Frontline Division. You will be fully trained to handle a variety of calls ranging from initial claim logging through to claim queries. This role is ideal for individuals looking to start a career within the...


  • Ipswich, United Kingdom Gallagher Bassett International Full time

    **Customer Service Advisor** - Based in our Ipswich waterfront office, Claims Settlement Agencies Limited are looking for Customer Service Advisor to join our fast growing team._ - *No experience required and full training will be given*_ **Primary Responsibilities**: - Answering customer enquiries over the telephone - Communicating with customers...


  • Ipswich, United Kingdom Cactus Search Full time

    We’re looking for a Customer Service advisors to join our client's thriving Customer Service Centre on a permanent basis. This varied role will be part of the front-line team, responsible for handling phone calls and emails from customers about our clients products. You’ll work as part of a tight-knit department to be the primary point of contact for...


  • Ipswich, United Kingdom Cactus Search Full time

    We’re looking for a Customer Service advisors to join our client's thriving Customer Service Centre on a permanent basis. This varied role will be part of the front-line team, responsible for handling phone calls and emails from customers about our clients products. You’ll work as part of a tight-knit department to be the primary point of contact for...


  • Ipswich, United Kingdom Cactus Search Full time

    We’re looking for a Customer Service advisors to join our client's thriving Customer Service Centre on a permanent basis. This varied role will be part of the front-line team, responsible for handling phone calls and emails from customers about our clients products. You’ll work as part of a tight-knit department to be the primary point of contact...


  • Ipswich, United Kingdom Pure Resourcing Solutions Limited Full time

    Customer Service Wellbeing Advisor  Temporary Position £12.40ph (£23,893pa) 37hours a week Ipswich Town Centre  Pure are working with a public sector organisation that has an exciting opportunity to join their Customer First Team as an Independence and Wellbeing Advisor. As an Independence and Wellbeing Advisor you will be the first point of...


  • Ipswich, United Kingdom Pure Resourcing Solutions Limited Full time

    Customer Service Wellbeing Advisor Temporary Position £12.40ph (£23,893pa) 37hours a week Ipswich Town Centre Pure are working with a public sector organisation that has an exciting opportunity to join their Customer First Team as an Independence and Wellbeing Advisor. As an Independence and Wellbeing Advisor you will be the first point of contact for...


  • Ipswich, United Kingdom Pure Resourcing Solutions Limited Full time

    We are delighted to be working alongside a reputable retail specialist dedicated to providing exceptional products. Our clients are committed to delivering unparalleled customer service and ensuring customer satisfaction at every interaction. As they embark on their busy season they are seeking several temporary Customer Service Advisor to join their...


  • Ipswich, United Kingdom Pure Resourcing Solutions Full time

    Customer Service Wellbeing Advisor Temporary Position £12.40ph (£23,893pa) 37hours a week Ipswich Town Centre Pure are working with a public sector organisation that has an exciting opportunity to join their Customer First Team as an Independence and Wellbeing Advisor. As an Independence and Wellbeing Advisor you will be the first point of contact for...


  • Ipswich, United Kingdom Pure Resourcing Solutions Limited Full time

    We are delighted to be working alongside a reputable retail specialist dedicated to providing exceptional products.Our clients are committed to delivering unparalleled customer service and ensuring customer satisfaction at every interaction. As they embark on their busy season they are seeking several temporary Customer Service Advisor to join their dynamic...


  • Ipswich, United Kingdom Pure Resourcing Solutions Full time

    We are delighted to be working alongside a reputable retail specialist dedicated to providing exceptional products.Our clients are committed to delivering unparalleled customer service and ensuring customer satisfaction at every interaction. As they embark on their busy season they are seeking several temporary Customer Service Advisor to join their dynamic...

  • Service Advisor

    1 month ago


    Ipswich, United Kingdom Just Recruitment Solutions Limited Full time

    **Just Recruitment Solutions are currently seeking to recruit an experienced Service Advisor on behalf of our client.** Experienced Service Advisor Required Mon - Fri 8am - 5.30pm, alternate Saturdays 8.30am - 12pm If you are an experienced service advisor with a proven track record in customer care and meeting service sales targets and you're looking to...

  • Customer Advisor

    19 hours ago


    Ipswich, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 19 hours per week** **Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Ipswich** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...


  • Ipswich, Suffolk, United Kingdom Cactus Search Full time

    We’re looking for a Customer Service advisors to join our client's thriving Customer Service Centre on a permanent basis. This varied role will be part of the front-line team, responsible for handling phone calls and emails from customers about our clients products. You’ll work as part of a tight-knit department to be the primary point of...

  • Customer Service

    1 week ago


    Ipswich, United Kingdom Adecco Full time

    **Customer Service Advisor - Ipswich** We are currently recruiting on behalf of a fantastic client based in Ipswich, who are looking to add Customer Service Advisors to their team on an ongoing temporary basis, with the potential to be offered a permanent contract in the future. This is an entry level role, with full training being provided. No experience...