Customer Service Advisor

2 weeks ago


Ipswich, United Kingdom Drax Group Full time

Customer Service Advisor 
Ipswich/hybrid (3 days per week in our Ipswich office)
£23,500 

Are you looking for a that will give youexcellent career opportunities, flexible hybrid working, comprehensivetraining, great company benefits, fantastic people to work with and a greatatmosphere? Then join us as a Customer Service Advisor
 
OurDrax Energy Solutions business is a forward-thinking electricity suppliercommitted to using our expertise to support our customers with their net zero andsustainability focus through the supply of renewable electricity anddecarbonisation solutions such electric vehicle charging solutions – all toenable a zero-carbon energy future. 

Aboutthe role 
 
Asa Customer Service Advisor, you’ll deliver an excellent service through the pro-activemanagement of customers’ accounts. As part of the role, you’ll be required to produce accurate and timely invoices, undertake collection of any outstanding monies and identify opportunities for additional account renewals and sales. 
 
You’llbe a reliable point of contact for customers, ensuring that any queries raisedvia the multiple communication channels are dealt with efficiently usingeffective communication. You’ll work as part of a wider team and build outstandingrelationships internally and externally, consistently delivering excellent results against agreed performance objectives. 
 
Aboutyou 
 
You’llbe pro-active and well organised, able to manage a busy workload with competingand changing priorities. Showing flexibility, you’ll thrive in a fast-paced environment. You will need to be comfortable in dealing with complicated andescalated queries and correct problems in a non-defensive manner.
 
You’ll be enthusiastic, motivated and capable of dealing with a wide range of tasks. You’ll have excellent written and verbal communication skills andcalm and confident approach. 
 
AboutDrax 
 
Drax Group is a UK-based renewable energy company engaged inrenewable power generation, the production of sustainable biomass and the saleof renewable electricity to businesses, playing a vital role in helping changethe way we generate, supply and use energy. 
 
AtDrax we’re at our best when we help each other achieve the things thatare important to each of us. We are committed to our employees career goals, supporting self-development in the role andwider business. 



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