Trainee Customer Service Specialist

3 weeks ago


Ipswich Suffolk, United Kingdom Apprenticeships Full time

Guest Services
Permanent Full Time
BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.
The Guest Services department play a crucial role of being the first point of contact, communicating via telephone, email and post with our Guests and Travel Agencies. They are always delivering an outstanding customer service and are proud to demonstrate The Olsen Way and our company values.

 
As a Guest Services Advisor, you will be the first point of contact for both internal and external customers providing accurate information about our cruises. As the successful candidate, you will be personable with excellent communication skills and a polite telephone manner. You will be highly customer focused and able to meet to the company's expectations around delivering exceptional customer service.
This position will be based at our Head Office in Ipswich (Fred Olsen House, 42 White House Road, Ipswich, Suffolk, IP1 5LL) This is a full time role, working 35 hours a week Monday - Friday working 1 in 3 Saturday's. A day off in the week will be rewarded when a Saturday is worked. 
To be a responsible member of the Guest Services team ensuring all cruise documentation is processed as per Company requirements and that guest and agent enquiries are dealt with in a professional and courteous manner.
To handle inbound and outbound calls and handle enquiries that come into Guest Services
Please see the documents attached to our full advert (on our website) for special responsibilities and other duties.
Maths & English (or equivalent)
Level 1 Award/Certificate (NVQ) for Introduction to Customer Service, Contact Centres, or Business Administration (or equivalent)
Level 2 Certificate/Diploma (NVQ) in Contact Centres, Customer Service or Business Administration (or equivalent)
Customer service orientated
Ability to travel & work occasional evenings & weekends as required
Driving Licence
Ability to visit and board the ships at various ports across the UK.
Please see the documents attached to our full advert (on our website) for all of the person profile requirements.



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