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Customer Service Advisor

4 months ago

Ipswich, United Kingdom Cactus Search Full time

We’re looking for a Customer Service advisors to join our client's thriving Customer Service Centre on a permanent basis. This varied role will be part of the front-line team, responsible for handling phone calls and emails from customers about our clients products. You’ll work as part of a tight-knit department to be the primary point of contact for customers, taking the opportunity to showcase first-class service and give customers a positive experience to share with their friends and colleagues.

This role is based on site in Ipswich with the opportunity to go Hybrid once fully comfortable and settled into the role. The salary is up to £25k DOE plus company benefits. 

Working Hours: Monday - Friday 9-5:30 (37.5 hours per week) 

Duties: 

Handling all phone calls and written correspondence to the highest standard
Developing good working relationships and rapport with customer, advisers and external third parties
Providing great customer service, demonstrating empathy and understanding
Going the extra mile; being an advocate for the customers 
Accurately updating the call tagging software to reflect the nature and type of call
Work efficiently in an organised manner
Experience:

A strong team player who is approachable, helpful and willing to go the extra mile
Confidence to use your own initiative and problem-solving skills
Experience within a customer service role
Excellent telephone manner and communication skills
A willingness to try new things and embrace change
A positive but professional attitude