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Service Delivery Assistant

5 months ago

Ipswich, United Kingdom Victim Support Full time

We have an exciting opportunity for a Service Delivery Assistant to join the Norfolk and Suffolk Victim Care team in Suffolk, working 35.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you

**County/Borough**
- Suffolk

**Office location**
- Ipswich IP2 8SJ

**Full time/Part time**
- Part time

**Hours per week**
- 35.5

**Work schedule**
- Worked between Monday to Friday 8am to 5pm

**Basic Salary**
- £20,121.40 per annum (FTE £21,255 per annum)

**Contract type**
- Permanent

**DBS required?**
- Yes

**Police vetting required?**
- No

**Closing Date**
- 26/07/2023

**Ref No**
- 5006

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including hybrid working
- 28 days annual leave rising to 33 days over the first 5 years of service (1 day additional per year).
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

**About the role**:
This role is based in Ipswich. As a Service Delivery Assistant you will:

- Provide a high quality and responsive administrative function for the service.
- Ensure all referrals into the service are triaged and allocated in line with service requirements and standards.
- Act as the first point of contact for enquiries into the service.
- Support the wider team and service with general administrative duties.
- Updating and maintaining manual and computerised systems and records in accordance with the service’s internal policies/procedures
- Managing incoming and outgoing mail, telephone and general queries into the service.
- Liaising with referring agencies to improve referral information and the general referral process for victims
- Providing general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices and raising purchase orders, and administering meetings

You should have experience of working in an administrative role and undertaking a variety of administrative duties in a victim/client focused service area or setting. You should have understanding and knowledge of the requirements relating to confidentiality and data protection. You should have excellent IT skills and conversant with all packages in the standard Microsoft Office suite and case management systems/databases.

Please see attached Job Description and Person Specification for further details.

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.