Customer Experience Associate Ii

3 months ago

Leeds, United Kingdom CONDUENT Full time

**About Conduent**:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Customer Service Representative**

**Why join our team?**

**The typical Customer Service Advisor doesn’t really exist We value the diverse range of skills and experiences our colleagues bring to our company. General PC knowledge is required, however, a pleasant and efficient service to our customers and clients is the primary focus.**

**We have teams dealing with admin, correspondence and phone calls. Being passionate and motivated to deliver outstanding customer service in any role is paramount to our global, mission-critical services.**

**We offer outstanding opportunities for our colleagues, and are driven to develop them internally using our huge catalogue of free, certified learning courses.**

**Contract** - Permanent

**Salary** - £21,500 per annum

**Hours** - 37.5 hours a week,

**Training** - Paid & Provided (Initial 6 weeks)

**Shifts** - Various covering Monday - Sunday, 8am - 8pm

**Site** - Office-based at our site at Leeds City Office Park

**Your responsibilities will include**:

- Provide excellent customer service via phone and webchat
- Identify opportunities to promote local residents discount
- Resolve any customer complaints or issues
- Help shape our culture by demonstrating our core values
- Attend training sessions to continuously improve knowledge and performance

**You need these skills to be a great Customer Service Representative**:

- A desire to deliver great customer service
- An empathetic approach to customers in difficult situations
- Being able to adapt and work in a fast-paced environment
- A clear understanding of what good service looks like
- You will need to demonstrate a positive telephone manner

**What else we offer you**
- 29 days paid holiday per annum (inclusive of bank holidays)
- A variety of corporate discounts
- Local discounts at gyms and food retailers
- Life assurance and dental benefit schemes
- Brand new office environment in central Leeds
- Employee Assistance Programme
- Access to free comprehensive certificated learning
- Excellent Apprenticeship Programmes available

**Closing**:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _
- we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._

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