Customer Service Administrator

2 months ago


Dunmurry, United Kingdom Gen Tech Recruitment Full time

**Permanent Customer Service Administrator required for Dunmurry.**

**Job Purpose**:

- To ensure a high quality and reliable service is provided to meet customer’s requirements by leading by example, assisting and supporting the office team.

**Duties will include**:

- Keying in customer requirements for deliveries.
- Arranging transportation of any necessary emergency deliveries.
- Assisting all visitors.
- Ensuring delivery paperwork is in place where appropriate.
- Outbound calling to customers.
- Resolving customer queries.
- Logging all customer contact.
- Ensure that there is excellent communication with the external service team.
- Keeping accurate records for customer requests and responding to queries in a timely manner.
- Develop comprehensive knowledge on the customer service system and the portal, providing both colleagues and customers with advice and support.
- Adhere to strictest confidentiality standards with regards all Company financial and salary matters.
- Develop strong relationships with key customer contacts.
- Take ownership of Customer issues, resolving and feeding back to the Customer.
- Ensure that you fully comply with the relevant Health & Safety legislation.
- Ensure your workspace is clean and tidy at all times and equipment is maintained, in good working order.
- To attend training courses as required.
- To foster and maintain good working relations throughout the Company.
- Other Ad hoc duties as required.

**Must Have**:

- Previous customer service /administration experience within a busy office environment
- IT proficient to include previous experience with spreadsheets, word processing and outlook.
- Excellent communication skills both written and verbal
- Ability to deal with customer queries in a professional confident manner

**Hours of work: 8.30 am - 4.30 pm Monday - Friday**

**Salary £22,000 per annum**

For further information contact Tanya Lyttle on 028 92679668

**Job Type**: Permanent

**Salary**: £22,000.00 per year

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Work Location: In person


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