Customer Liaison
4 months ago
**Job description**
**Job Requirements include**:
- To provide first ‘point of contact’ for customer queries.
- Preforming reception duties including answering the telephone, paying good attention to detail and working to deadlines.
- To liaise with customers and respond to queries and complaints.
- Support senior staff and sales personnel by providing administrative support.
- Providing prompt and comprehensive responses to customer queries relating to quotes, prices and general enquiries.
- Occasional despatch and stores cover.
- Processing and filing of customer orders including data entry.
- Respond to enquiries and provide relevant information to promote the company to customers.
**Essential Criteria**:
- Grade C in GCSE Maths and English or equivalent
- GCSE Grade C in Physics (not essential but preferable)
- PC Skills including M/S office
- Minimum of 6 months experience in either customer service, sales or an administration role
**Advantageous Criteria**:
- Strong data entry experience
- Experience working with excel
**General attribute**:
- Ability to work to deadlines
- Ability to work as part of a team alongside sales personnel, purchasing and operational departments of the company
- Pleasant and co-operative with both internal and external customers.
**Part-time hours: 10-20 per week with potential to change to full time hours.**
**Salary**: £11.50 per hour for 21 and over
£8.70 per hour for 18-20
**Job Type**: Part-time
Pay: £11.50 per hour
**Benefits**:
- Casual dress
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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