Coordinator - Order Engagement

7 months ago

Ulverston, United Kingdom Siemens Energy Full time

**A Snapshot of Your Day**:
There is never a dull day in the Order Engagement Team, be it working with internal and external partners to ensure the timely processing of customer purchase orders. The role is heavily focused on customer interaction both digitally and face to face. You will be working in a fun but fast paced environment critical to our continued success.

**How You’ll Make an Impact**:
We're a world leader in the design and manufacture of Subsea electrical and fibre optic connectors used in the Oil & Gas and Renewables sectors. Our state-of-the-art facility in Ulverston situated 10 minutes from the Lake District offers an idyllic working environment, with remote working options also available based on the business need. You will work closely with both internal and external customers to successfully deliver our connector orders through the plant and onto our customers with a strong focus on quality and on time delivery.

**What You Bring**:

- Attention to detail and a strong customer focus whilst working in a high pace environment is a must.
- Once trained, an ability to work independently, handling work scopes with mínimal supervision.
- Proven experience in a sales/customer service setting is desirable.
- Knowledge and understanding of both ERP and PLM systems (SAP & Team Centre) is also desirable but not essential.

**About the Team**:

- Responsible for the handling and loading of customer orders once received into the business.
- Undertake day to day commercial operations and communication with customers and internal partners across the business.
- Working with the Order Delivery Team to ensure quality handover of work scopes as they enter the production phase.
- Assist in managing and maintaining relationships with allocated customers.
- Ensuring customer complaints & concessions are closed out in a timely & professional manner.
- Providing customers with regular detailed order update reports.
- Responsible take action to ensure orders stay on track in terms of on time delivery and quality.
- Undertake visits to customer sites and host visits as and when required.

**Who is Siemens Energy?**

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our distributed team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

**Our Commitment to Diversity**:
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fuelled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

**Rewards/Benefits**:

- Competitive Salary
- Choice of 4 or 5 day working week with flexible start/finish times
- 26 days holidays rising to 29 plus Bank Holidays
- Adjustable Pension Scheme
- My Choices - Option to purchase range of benefits.

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