Customer Service Administrator

7 months ago


Eastleigh, United Kingdom Service Care Full time

**Job Title: Customer Service Administrator**
**Basis: Contract**

**Hours: 37 Hours**
**Work Pattern: 37 hours per week**
**Type: Temp ongoing**
**Location: Eastleigh, SO50 6AD**

Our client is currently searching for a Customer Service Administrator to deliver an exceptional service to both internal and external customers by providing central services within Customer contact and wider administration support across the group.

You will be part of a customer focused operational team carrying out high volume back-office processing service across the group. This will include activities such as Direct Debit admin, customer mail merges, reception services, inbound and outbound post services and other duties required to support Customer Contact and wider business function.

**Key duties and responsibilities -**
- Action and maintain customer Direct Debits within the agreed time frames requiring:

- Monitoring changes in Housing Benefits
- Calculating service charge amendments
- Day to day processing, setting up and amending Direct Debits
- Supporting year end processes for all Direct Debits, notifying our customers accordingly
- Supporting colleagues across the business with any Direct Debit queries
- Making and receiving calls to and from customers regarding their Direct Debits.
- Monitor team work queues and mailboxes and action all requests within required SLA's such as:

- Requesting Energy Performance Certificates (EPC's) via the portal
- Actioning boundary and fence requests
- Liaising with other teams across the business
- Producing decoration packs and payment cards.
- Maintain accurate records using our internal housing system with information received from customers, suppliers, local authorities and other business areas.
- Produce reports on Housing benefit changes, ensuring records are updated and Housing Benefit letters are issues from templates
- Process all incoming and outgoing post, maintaining accurate records and ensuring all incoming post is scanned to the correct department.
- Manage inbound contact on the business line, direct debit line and 'staff line' (raising high priority repair requests) and supporting the Contact Centre with inbound contact when required.
- Experience of working in a Customer Service environment.
- Good organisation skills and ability to efficiently prioritise and multi-task whilst maintaining a high level of attention to detail
- Ability to work on own initiative and remain calm under pressure.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.



  • Eastleigh, United Kingdom Service Care Full time

    **Job Title**: Customer Service Administrator **Work and Interview Location**: Eastleigh SO50 **Contract Type**: Ongoing temporary **Weekly Hours**: 37 Hours per week **Start Date**: ASAP Our client is looking for an experienced Customer Service Administrator to provide administrative support to Customer Services and Housing dealing with a varied range of...


  • Eastleigh, United Kingdom Service Care Full time

    **Job Title: Customer Service Advisor** **Basis: Temp Ongoing** **Hours: 37 Hours** **Work Pattern: Mon - Fri 08:30am - 5:00pm** **Type: Full-time** **Location: Eastleigh - SO50** The role of the Customer Service Centre (CSC) Advisor is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a...


  • Eastleigh, United Kingdom Classic Folios Full time

    **Do you have excellent relationship building and administration skills? Are you looking for an exciting new challenge? If so, we have the ideal role for you.** Classic Folios is seeking an enthusiastic Customer Service Administrator to join our team based at our Head Office in Eastleigh. **What can we offer you?** In return for your hard work as our...


  • Eastleigh, Hampshire, United Kingdom DWS Service GmbH Full time

    About the RoleWe are seeking a volunteer to join our team as a Customer Relations Volunteer. This is an exciting opportunity to make a difference in people's lives by providing excellent customer service and support.Key ResponsibilitiesWelcome customers and provide them with a warm and welcoming experience.Assist customers with hiring or loaning wheelchairs...


  • Eastleigh, Hampshire, United Kingdom DWS Service GmbH Full time

    About the RoleWe are seeking a dedicated individual to join our team as a Customer Relations Volunteer. In this role, you will play a vital part in helping people get back on their feet by providing exceptional customer service and support.Your ResponsibilitiesWelcoming customers and assisting them with hiring or loaning mobility equipmentUtilizing a...


  • Eastleigh, United Kingdom wild recruitment Full time

    C**ustomer Care Administrator** **Eastleigh** **Temp to Perm** **£10.00ph** **Full Time - 40 hpw** **Immediate Start!!** My client who are a large logistics company based in Eastleigh have a fantastic opportunity to join their team!! **THE ROLE**: The role will be to assist with general day to day duties and administration tasks, including - Logging...


  • Eastleigh, Hampshire, United Kingdom Service Care Solutions - Housing Full time

    Scheduling and Administrative Manager RoleSalary: £27,754.65 per annum (plus comprehensive benefits)Join Service Care Solutions as a Scheduling and Administrative Manager and play a crucial role in ensuring the smooth operation of our disrepair services.About the Role:In this position, you will be responsible for managing the diaries of our disrepair...


  • Eastleigh, United Kingdom OK International Full time

    **Company Overview**: OK International is a global manufacturer of electronic benchtop tools and precision dispensing solutions worldwide. We have two major product lines: Metcal electronics bench tool solutions and Techcon dispensing Systems. We have facilities in Cypress California (US), Chandlers Ford (UK) and Shenzhen (China) supporting our customers...


  • Eastleigh, United Kingdom Nuffield Health Full time

    HEAD OFFICE Patient Services Administrator **Patient Services Administrator** **Nuffield Health Wessex Hospital | Customer | Fixed Term Contract (12 months) | Full time** **£23,887.50 per annum** **37.5 hours per week OR willing to accept two part time roles** Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as a...


  • Eastleigh, Hampshire, United Kingdom Service Care Solutions Ltd Full time

    Job Title - Community Safety AssistantLocation - EastleighContract - Temporary (12 weeks)Hours - Full-time (37.5 hours per week)Salary - £12.15 PAYE / £16.75 LTD per hourWe are seeking a highly skilled and dedicated individual to provide comprehensive administrative support to our Community Safety Team. As a key member of the team, you will be responsible...


  • Eastleigh, United Kingdom Service Care Solutions Full time

    Job DetailsWe are recruiting for a Public Safety Administrator to join our Community Safety Team. The successful candidate will provide administrative support, ensuring the efficient operation of our service. Key responsibilities include:Handling anti-social behavior and domestic abuse cases.Managing team resources, including stock levels and purchase...


  • Eastleigh, Hampshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Eastleigh, United Kingdom.Key Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and...


  • Eastleigh, United Kingdom Abri Group Full time

    **About us** Hey, we’re Abri, a housing association based in the south of England. One of the largest in fact. We have 80,000 customers across 35,000 homes across the south, all supported by our 1,600 colleagues working out in our communities and behind the scenes. We’re a passionate bunch and think we can make a real difference. Homelessness, poverty,...


  • Eastleigh, Hampshire, United Kingdom CMA Recruitment Group Full time

    About the RoleCMA Recruitment Group is seeking a highly skilled Service Charge Specialist to join our team. As a key member of our team, you will play a crucial role in supporting a growing corporation undergoing a period of significant change.You will be responsible for managing and administering accurate service charge calculations, documenting and...


  • Eastleigh, United Kingdom World of Swimming Full time

    As a Customer Service Advisor, you will be an integral part of our team (a busy swim school and events company) ensuring smooth operations and delivering outstanding service to our clients. Part time position 0930 - 1430 25 hours a week **Core Responsibilities** - **1. Client Management**:_ - Building strong relationships with clients by understanding their...


  • Eastleigh, Hampshire, United Kingdom Huntress - Maidstone Full time

    About the RoleAs a Customer Service Delivery Specialist, you will play a pivotal role in ensuring the seamless delivery of our services. Your primary responsibility will be to act as the primary point of contact for clients, handling inquiries and scheduling services.Key Responsibilities:Coordinate and manage service schedules to ensure efficiency and...


  • Eastleigh, United Kingdom Barton Peveril Sixth Form College Full time

    MAIN DUTIES AND RESPONSIBILITIES OF THE TEAM: - To organise and provide support for cross College functions such as: parents evenings, open evenings, careers and HE evenings, new parent events and taster days arrangements. - To provide administrative support for the Assistant Principal (Student Progress and Wellbeing) and the Student Progress Advisers. - To...

  • Administrator

    4 weeks ago


    Eastleigh, United Kingdom Page Personnel Finance Full time

    Page Personnel are partnering with a successful business based in Hedge End who are looking for an Administrator to join their accountancy team on a full time permanent basis. Client Details Our client is a successful business that has seen rapid growth in the past 12 months. They are based in Hedge End and will require travel to their offices. Description...

  • Administrator

    1 day ago


    Eastleigh, United Kingdom Tate Full time

    **Administrator - Chandlers Ford - Full time hours Monday to Friday - £22,500** We are working with a global organisation who occupy a small office based in Chandlers Ford, and they are looking for an experienced and multi talented Administrator who is proactive and quite happy to work alone occasionally. This is a very busy role, and you must be able to...


  • Eastleigh, Hampshire, United Kingdom DWS Service GmbH Full time

    Improve Lives with VolunteerfirstWe assist over 75,000 individuals annually with wheelchair and mobility equipment loans after injuries or illnesses.In this role, you’ll welcome customers and help them regain mobility.Routine ResponsibilitiesWelcome customers and assist with hiring wheelchairs or equipmentUtilize a computer-based stock control system to...