Customer Relations Administrator

5 months ago

Eastleigh, United Kingdom Abri Group Full time

**About us**

Hey, we’re Abri, a housing association based in the south of England. One of the largest in fact. We have 80,000 customers across 35,000 homes across the south, all supported by our 1,600 colleagues working out in our communities and behind the scenes. We’re a passionate bunch and think we can make a real difference. Homelessness, poverty, inequality, a lack of affordable housing. They’re all linked and we’ve all got our part to play in tacking them head-on. Homes are at the heart of everybody’s lives. And we exist to help make good homes, and good lives, a reality for everyone.

Come be part of something special.

**About you**

If you see the opportunities that every challenge brings, if you see a solution for every problem that needs crushing and if your thing is making a real difference, come join us. You’ll fit right in.

**Your new role**

Our Customer Relations team are at the heart with customers, finding out what’s good and what’s not, turning around a bad experience, celebrating the good ones and learning from everything.

You will be part of our Customer Relations Administration Team supporting our Complaint officers and wider business to deliver the best solutions for our customers.

We're looking for someone with experience in administration support, isn’t afraid to talk with customers about anything that bothers them, wants to work with likeminded people and enjoys putting the smile back for someone.

Are you confident talking with anyone, used to working in fast paced environment and experienced in providing administrative support?

If this sounds like the opportunity you've been looking for and want to join a team as customer-focused and dynamic as you, we'd love to hear from you

**What you can expect from us**

It’s really important to us that you and your family are supported at work and at home so you’ll receive a competitive salary and additional reward package as standard from day one. Check out the document below that will give you a run down of all our fantastic benefits.

Want to achieve more? Great We’ll work with you to help you reach your goals through personalised development plans and our in-house People Development team who’d love to help you reach your goals.

We get it, life can get in the way sometimes. So whether it’s a dentist appointment or your little one's sports day, we’ll do all we can to give you flexibility in where and when you work.

**Be yourself**

We’re all about inclusivity and we want each of our colleagues to feel free to speak up, be bold and to be their authentic selves. Here at Abri, we’re all different, we’re all unique and we wouldn’t have it any other way.

**To our agency friends**

Thanks for your interest in working with us. We already work with a number of carefully selected agencies, but if you’d like to put yourselves on our radar for if we ever review our suppliers list, don’t hesitate to register on our procurement portal.

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