Client Success Coordinator

5 months ago

London, United Kingdom Uber Full time

As an SMB Account Coordinator, you will manage specific initiatives to support the SMB Chinese Category team. You will build knowledge of the Uber Eats product and our internal processes with the goal of helping our partners grow their delivery business and making Uber Eats the most loved delivery platform.

This role calls for a combination of problem-solving, clean client communication and a strong sense of ownership. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and above all be passionate about our restaurant partners.

**Key responsibilities**:

- Build and provide training materials for restaurant partners to optimise onboarding, enable marketing and resolve account issues
- Manage up-sell initiatives to support revenue generation and improve customer experience
- Understand Salesforce processes and manage data cleanliness
- Analyse data to support client decision making
- Support new partners to onboard and grow via marketing initiatives
- Work cross-functionally with multiple teams to drive initiatives forward - teamwork is key

**What you Need**:

- 1-3 years of professional experience, ideally in a similar operational function
- Proficient level in both English and Mandarin language skills, Cantonese and other major Chinese dialects would be advantageous
- Strong organisation and prioritisation skills
- Ability to manage your time effectively whilst working to tight deadlines
- Outstanding communication and interpersonal skills, with the ability to positively and effectively connect with internal partners
- Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
- Problem-solving skills: when you see a problem, you work hard and think out of the box until you fix it
- Ability to take initiative and easily adapt to constantly-changing work environments

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

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