Client Success Director
2 months ago
Why Flexciton
Join Flexciton, where innovation meets inspiration in the heart of the semiconductor industry. We're pioneers in the 4th industrial revolution, crafting cutting-edge AI solutions tailored for manufacturing. Our customers are global leaders, reshaping the semiconductor landscape, delivering billions of dollars of chips across the globe.
Our state-of-the-art technology is redefining semiconductor manufacturing, leading to unparalleled efficiency, sustainability, and performance. Semiconductors are the cornerstone of tomorrow, integral to innovations in everything from automobiles to space exploration.
At Flexciton, we're on an exhilarating upward trajectory, with our solutions increasingly critical to the productivity of the world’s most advanced semiconductor facilities. Come join us and be a part of our journey.
About the role
Client implementation services (80%)
- Building and leading high-performing teams of implementation leaders and technical experts.
- Developing and nurturing talent within the organisation, providing mentorship and training to enhance skills and capabilities.
- Efficiently allocating resources to projects based on skills, expertise, and project requirements.
- Monitoring client satisfaction through feedback mechanisms and implementing improvements based on feedback.
- Collaborating with executive leadership to develop your functional plan in line with our overall business strategy.
- Identifying opportunities to expand service offerings, enter new markets, or enhance existing services to meet changing client needs.
- Overseeing project management processes to ensure timely and quality delivery of projects.
- Continuously improving operational processes to enhance efficiency, reduce costs, and increase overall service quality.
- Proactive identification and mitigating risks associated with service delivery, ensuring projects are delivered on time and within budget.
- Facilitating effective communication between different departments, ensuring alignment on goals and strategies.
- Manage implementation teams globally and ensure that we have the right processes throughout the client team for consistently delivering projects efficiently (on time and on scope) and effectively (KPIs).
- Design a scalable implementation model for the purposes of headcount and margin management.
- Responsible for ensuring the Client team is managing client requirements strategically – pushing back on non-essential scope to meet targeted client KPIs and finding pragmatic solutions where appropriate.
Client Success (20%)
- Collaborating with sales teams to identify upsell and cross-sell opportunities, contributing to revenue growth.
- Collaborating with sales, marketing, and product development teams to ensure a unified approach to client engagement and service delivery.
- Ensure existing clients are meeting their investment success criteria, expand their usage of our software and act as highly positive ambassadors/referees.
- Ensure appropriate and proactive measurement of client sentiment and satisfaction, as leading indicators towards achieving retention and expansion goals.
- Develop systems and procedures for engaging with clients, and for clients to engage with us.
- Execute a disciplined management of the client life cycle, such as weekly calls, MBRs, QBRs and ABRs as appropriate and effectively managing client communications and escalations.
- Responsible for ensuring high quality client technical support in collaboration with the engineering support team.
- Manage and develop processes for areas like bug reports, enhancement requests, help queries and client feedback.
- Effective coordination with other teams in the company to ensure both clients and internal stakeholders are well educated on new features and products.
- Responsible for ensuring we have the right tools and making a case for purchasing any relevant systems in future.
What we are we looking for
- Ability to inspire and lead teams, fostering a culture of client management excellence and internal collaboration.
- A forward looking mindset to contribute to the development and execution of our strategic goals.
- Strong interpersonal skills to build and maintain client relationships.
- A keen eye for operational efficiency, process optimization and risk management.
- The ability to develop and manage budgets, forecast financial performance and steer towards financial objectives.
- Clear and effective communication both internally and with clients.
- Ability to proactively identify and solve complex problems
- Capacity to adapt to changing market conditions, evolving client needs and industry trends.
Desired candidate profile
- STEM degree from a reputable institution.
- Excellent software data and integration skills.
- Expertise in enabling client change management.
- Scrappy manager with experience in scaling client success teams ideally from 5 to 20+ people within technically advanced SaaS domain, preferably DeepTech. Consulting experience is a plus.
- Proven experience in having developed and implemented scalable processes and team enablement.
- Experience in managing projects on a time and materials basis and enabling of T&M based services delivery models.
Benefits
- Stock Options so when we make it big - so do you
- L&D Opportunities
- We are determined to continuously develop ourselves, our company and our teams. We have a £500 training allowance for every employee. We also have our mini library where we keep adding books every week. We want to be able to create as many opportunities for our teams' growth
- Hybrid working model of 3 days in the office (Monday, Tuesdays and Fridays) and 2 days working from home
- Breakfasts and Snacks Our office is stocked with snacks, drinks, fruits, cereal
- Monthly lunches in the office
- Health cash plan
- Annual Team Trip Every year, we take our team to an annual retreat where we have strategy workshops, foster our culture and do lots of fun activities.
- Additional day of holiday every year (up to 30 days) after two years of service.
- Discounts with BHN extras perks Get discounts on brands, cinema tickets, shopping, travel and many more
- Season Ticket Loan/Cycle to Work Scheme
- 2 Weeks Work From Anywhere Policy
-
Client Success Director
4 weeks ago
London, UK, United Kingdom VML Full timeWho we are & what we do:Gain Theory is a leading global marketing effectiveness and foresight consultancy. We combine quality data, proprietary technology, and advanced analytics to give our clients the confidence to make better-informed investment decisions that drive growth.Growth is the defining characteristic of a successful organisation and Gain Theorys...
-
Director of Customer Success
1 week ago
London,, UK, United Kingdom Sastra Group Full timeSastra Group is working with a software development start-up that specializes in a compliance traceability solution.One of their key hires is a Director of Customer Success. The Director of Customer Success will be responsible for driving customer satisfaction, retention, and growth by leading our customer success strategy and team. This role requires a...
-
Client Success Manager
4 weeks ago
London, UK, United Kingdom VML Full timeGain Theory is a leading global marketing effectiveness and foresight consultancy. We combine quality data, proprietary technology, and advanced analytics to give our clients the confidence to make better informed investment decisions that drive growth.Growth is the defining characteristic of successful organisation and Gain Theorys vision is to accelerate...
-
Client Director
2 months ago
London,, UK, United Kingdom eMFusion Global Full timeJob Title: Client Director - Business Development/SalesCompany Overview:A dynamic and growing consulting business and technology transformation firm is seeking to hire a Client Director. The firm specializes in business transformation, AI and data-driven solutions and operates at the forefront of innovation within both public and private sectors. They...
-
Client Director
1 month ago
London,, UK, United Kingdom Twenty-One Twelve Recruitment Full timeSalary: up to £60,000 per annum, dependent on experienceLocation: West LondonWork Type: Studio Based A retail-focused interior design studio is looking for a Client Director to join their West London studio. They need someone with a strong, assertive personality who is able to build relationships with clients in order to understand their objectives.This...
-
Private Client Director
2 weeks ago
London, UK, United Kingdom myGwork Full timeThis job is with Fisher Investments, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. The Opportunity:As a Private Client Director with Fisher Investments, you will call high-net-worth leads we provide, qualifying and scheduling...
-
Private Client Director
1 month ago
London,, UK, United Kingdom Distinct Full timeA growing Private Client Tax team within a mid-market firm set to triple it’s PC revenues over the next 3 years is looking for an experienced Private Client Tax Director to join their team. Based in London, this is an exciting opportunity for ACA / CTA qualified candidates to take a significant role in expanding the firm’s private client offering. If you...
-
Client Account Director
1 month ago
London,, UK, United Kingdom Incubeta Full timeThe RoleWe are looking for a talented and highly motivated Client Director to support our rapidly growing media and technology business in the UK.As a Client Director at Incubeta, you will be responsible for delivering strategic excellence across key agency accounts. Similarly, you will be responsible for understanding our clients' business objectives,...
-
Client Director
2 months ago
London,, UK, United Kingdom Mason Blake Full timeOur client is a rapidly expanding, highly reputable Investment Management house with an unparalleled track record and performance that are looking to add an enthusiastic, seasoned Client Director to look after and grow an existing book of charity clients.Key responsibilities:Being the key point of contact for a cross-sector book of charity clients,...
-
Client Services Director
2 weeks ago
London,, UK, United Kingdom Ultimate Asset Full timeBase Salary: £70 - £90K base + bonus + benefitsHybrid - 3 days in the officeAs Client Services Director working for our client, a creative and influencer social media agency, your role and responsibilities would typically involve overseeing the client services department and ensuring the agency's clients receive exceptional service and achieve their...
-
Client Director
3 weeks ago
London,, UK, United Kingdom Poole & Partners Ltd Full timeAbout the Role:As Client Director, you’ll lead client accounts in the exciting Out-of-Home (OOH) advertising space, overseeing campaign planning and delivery across diverse markets. This role involves managing a team, nurturing client and agency relationships, and driving business growth while ensuring top-tier client satisfaction.The ideal candidate will...
-
Corporate Insurance Client Director
3 weeks ago
London,, UK, United Kingdom IDEX Consulting Ltd Full timeClient Service Director – Captive Insurance – Location open with extensive travel This is an outstanding opportunity to join a global insurance business to lead a major international client engagement, develop relationships and be responsible for service delivery at an exceptional level. Lead the relationship of a global business captive and assume...
-
Legal Director
5 months ago
London,, UK, United Kingdom Blake Morgan LLP Full timeWe have a new opportunity for a Legal Director or ambitious Senior Associate to join our growing Succession & Tax team in London. The role will ideally suit a STEP qualified Private Client solicitor with strong commercial success within the Succession and Tax specialism, and a desire to be an influential part of an established and successful team.Private...
-
Associate Director, Clients
2 months ago
London,, UK, United Kingdom Hudson RPO Full timeRole Profile: Associate Director, Clients & MarketsLocation: London, UKSalary Level: Up to GBP 92,500 + company and transaction bonusesIntroductionOur client is an established GCC and UK mid-market corporate finance advisory firm with a strong track record of both cross border and local M&A advisory work, and a very solid reputation in the market.This...
-
Client Development Director
1 week ago
London, UK, UK, United Kingdom WeAreAspire Full timeAre you a skilled sales professional with a knack for building strong client relationships? Join a leading insights platform and play a key role in shaping the future of automated research solutions! ROLE: Client Development DirectorSALARY: Up to £90,000 DOELOCATION: London (Hybrid) Company:A fast-growing market research platform that facilitates millions...
-
Client Solutions Directors
5 months ago
London,, UK, United Kingdom Glow Services Corp Full timeClient Solutions Director Organisational Relationship Reports to the COO Location: London and remote working Managing the solution and scope of delivery through regular client & internal engagements working in an agile, relationship focused fashion. Partnering with Business Development teams to ensure end to end continuity of client intentions and...
-
Head of Customer Success
4 weeks ago
London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...
-
Customer Success Manager
2 months ago
London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned London based SaaS solution focussed on advocacy across the company workforce.2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth!Operating at a carbon neutral level for 2 years!The Opportunity:Joining a small, but globally spread CSM team, you will take ownership of...
-
Account Director
4 weeks ago
London,, UK, United Kingdom Nest Commerce Full timeAccount Director - Client ServicesAbout Nest At Nest we’re passionate about growth, from helping to grow our clients’ business, which in turn helps us grow our own business, to helping each and every team member reach their full potential and career goals, to our many many office plants. This is a great opportunity for anyone with a proven track record...
-
Director
1 month ago
London,, UK, United Kingdom Davies - Consulting Division Full timeDavies is currently seeking a Director to join its team on a permanent basis within our Banking and Markets Team in London. The opportunity:We propose hiring a new Consulting Director to strengthen our consulting practice and drive growth within the UK market. This individual will bring a wealth of experience, a strong network, and innovative approaches that...