Client Coordinator

5 months ago

London, United Kingdom Skin Laundry Full time

**1.** **Job Purpose**

Skin Laundry is transforming the landscape of skincare for individuals of all skin types, making cutting-edge laser technology safe, effective, and accessible. Our dedicated team of highly trained medical professionals is committed to guiding you on the journey to your most beautiful skin. Our certified healthcare professionals specialize in advanced skincare methods, overseen by a team of Medical Advisers.

As Skin Laundry continues to grow, we are achieving success in developing innovative products, opening new locations, and crafting the ultimate experience for our valued clients. Our overarching goal is to empower everyone to feel beautiful in their own skin, offering treatments that deliver genuine results without any downtime.

As a Client Coordinator you will serve as the initial point of contact at Skin Laundry, playing a pivotal role in client interactions and ensuring exceptional customer service. This position involves coordinating front-desk activities, managing appointments, and maintaining a welcoming reception area, all while upholding quality control and excellence in customer service. We are seeking individuals who thrive in collaborative environments, possess high motivation, and exude personability, friendliness, and enthusiasm. A genuine passion for beauty, skincare, facial aesthetics, and a background in sales/customer service, preferably in the beauty industry, are essential qualities we value in our team members. If you embody these characteristics, Skin Laundry is the perfect place for you to contribute to our mission and be part of a transformative skincare experience.

**2. Duties and Responsibilities**

**2.1 Operations**
- Coordinate front-desk activities, schedule appointments, and manage client files.
- Maintain and organize the reception area.
- Introduce and explain new services, promotions, and offerings to clients.
- Provide new clients with a comprehensive introduction to Skin Laundry’s services and facilities.
- Offer facility tours, explaining the functions and benefits of equipment.
- Confirm bookings, follow up on no-shows, and handle cancellations.
- Engage actively with clients to ensure awareness of services, promotions, and loyalty programs.
- Ensure in-house clients are comfortable, gather feedback on treatments, and address any concerns.
- Conduct post-treatment follow-ups with new clients to record feedback and schedule their next appointment.
- Collaborate with the marketing team for influencer visits.
- Encourage clients to complete surveys and share reviews.
- Maintain an active report on the status of new clients for reference.
- Update the client database with relevant information.
- Recommend promotional ideas based on client feedback.
- Communicate improvements to the Clinic Manager.
- Ensure proper handover before going on leave.
- Adhere to Skin Laundry’s vision, brand values, and telephone standards.
- Perform other assigned duties.

**2.2 Sales & Marketing**
- Promote and upsell new services and products.
- Introduce promotions, offers, and packages.
- Actively sell packages, memberships, gift vouchers, and retail products.
- Focus on meeting and exceeding sales targets.
- Encourage client referrals to Skin Laundry.
- Attend weekly meetings with the regional clinic manager.
- Manage community management, handling inquiries and leads.
- Assist with weekly and monthly reports as directed.
- Request marketing collateral and communication as needed.
- Report potential marketing leads to the regional clinic manager.

**2.3 Sales & Retention**
- Create curated client experiences.
- Present and promote customized laser facials tailored to clients' skincare needs.
- Discuss the importance of skincare protocols and recommended products.
- Establish and maintain effective client retention processes.
- Celebrate the success of clients' results.

**2.4 Financial Accountability**
- Partner with the Clinic Manager to meet and exceed revenue goals.
- Use KPIs and propose action plans to enhance the client experience.

**2.5 Supporting Store Operations Success**
- Support clinic success by improving efficiency and accuracy in all processes and procedures.
- Assist Clinic Manager with orientation, training, coaching, and developing new staff members.
- Demonstrate strong communication skills, multitasking ability, and comfort with computer/store systems.

**2.6 Enhancing Skin Laundry Culture**
- Respect and support your team members' individuality, creating an enjoyable clinic environment with growth opportunities.
- Uphold organizational relationships with Skin Laundry’s “One-Team” Mentality.

**2.7 Assists in the Following**:

- Ensuring established inventory standards for all supplies and equipment.
- Problem-solving challenges and communicating solutions effectively.
- Maintaining a safe work environment.
- Partnering with Clinic Manager in developing staff.

**3. Job Requirements**

**3.1 Skills and Knowledge**
- Excellent commun

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