Client Success Director

3 months ago

London, United Kingdom Flexciton Full time

Why Flexciton


Join Flexciton, where innovation meets inspiration in the heart of the semiconductor industry. We're pioneers in the 4th industrial revolution, crafting cutting-edge AI solutions tailored for manufacturing. Our customers are global leaders, reshaping the semiconductor landscape, delivering billions of dollars of chips across the globe.

Our state-of-the-art technology is redefining semiconductor manufacturing, leading to unparalleled efficiency, sustainability, and performance. Semiconductors are the cornerstone of tomorrow, integral to innovations in everything from automobiles to space exploration.

At Flexciton, we're on an exhilarating upward trajectory, with our solutions increasingly critical to the productivity of the world’s most advanced semiconductor facilities. Come join us and be a part of our journey.


About the role


Client implementation services (80%)


  • Building and leading high-performing teams of implementation leaders and technical experts.
  • Developing and nurturing talent within the organisation, providing mentorship and training to enhance skills and capabilities.
  • Efficiently allocating resources to projects based on skills, expertise, and project requirements.
  • Monitoring client satisfaction through feedback mechanisms and implementing improvements based on feedback.
  • Collaborating with executive leadership to develop your functional plan in line with our overall business strategy.
  • Identifying opportunities to expand service offerings, enter new markets, or enhance existing services to meet changing client needs.
  • Overseeing project management processes to ensure timely and quality delivery of projects.
  • Continuously improving operational processes to enhance efficiency, reduce costs, and increase overall service quality.
  • Proactive identification and mitigating risks associated with service delivery, ensuring projects are delivered on time and within budget.
  • Facilitating effective communication between different departments, ensuring alignment on goals and strategies.
  • Manage implementation teams globally and ensure that we have the right processes throughout the client team for consistently delivering projects efficiently (on time and on scope) and effectively (KPIs).
  • Design a scalable implementation model for the purposes of headcount and margin management.
  • Responsible for ensuring the Client team is managing client requirements strategically – pushing back on non-essential scope to meet targeted client KPIs and finding pragmatic solutions where appropriate.


Client Success (20%)


  • Collaborating with sales teams to identify upsell and cross-sell opportunities, contributing to revenue growth.
  • Collaborating with sales, marketing, and product development teams to ensure a unified approach to client engagement and service delivery.
  • Ensure existing clients are meeting their investment success criteria, expand their usage of our software and act as highly positive ambassadors/referees.
  • Ensure appropriate and proactive measurement of client sentiment and satisfaction, as leading indicators towards achieving retention and expansion goals.
  • Develop systems and procedures for engaging with clients, and for clients to engage with us.
  • Execute a disciplined management of the client life cycle, such as weekly calls, MBRs, QBRs and ABRs as appropriate and effectively managing client communications and escalations.
  • Responsible for ensuring high quality client technical support in collaboration with the engineering support team.
  • Manage and develop processes for areas like bug reports, enhancement requests, help queries and client feedback.
  • Effective coordination with other teams in the company to ensure both clients and internal stakeholders are well educated on new features and products.
  • Responsible for ensuring we have the right tools and making a case for purchasing any relevant systems in future.


What we are we looking for


  • Ability to inspire and lead teams, fostering a culture of client management excellence and internal collaboration.
  • A forward looking mindset to contribute to the development and execution of our strategic goals.
  • Strong interpersonal skills to build and maintain client relationships.
  • A keen eye for operational efficiency, process optimization and risk management.
  • The ability to develop and manage budgets, forecast financial performance and steer towards financial objectives.
  • Clear and effective communication both internally and with clients.
  • Ability to proactively identify and solve complex problems
  • Capacity to adapt to changing market conditions, evolving client needs and industry trends.


Desired candidate profile


  • STEM degree from a reputable institution.
  • Excellent software data and integration skills.
  • Expertise in enabling client change management.
  • Scrappy manager with experience in scaling client success teams ideally from 5 to 20+ people within technically advanced SaaS domain, preferably DeepTech. Consulting experience is a plus.
  • Proven experience in having developed and implemented scalable processes and team enablement.
  • Experience in managing projects on a time and materials basis and enabling of T&M based services delivery models.


Benefits


  • Stock Options so when we make it big - so do you
  • L&D Opportunities
  • We are determined to continuously develop ourselves, our company and our teams. We have a £500 training allowance for every employee. We also have our mini library where we keep adding books every week. We want to be able to create as many opportunities for our teams' growth
  • Hybrid working model of 3 days in the office (Monday, Tuesdays and Fridays) and 2 days working from home
  • Breakfasts and Snacks Our office is stocked with snacks, drinks, fruits, cereal
  • Monthly lunches in the office
  • Health cash plan
  • Annual Team Trip Every year, we take our team to an annual retreat where we have strategy workshops, foster our culture and do lots of fun activities.
  • Additional day of holiday every year (up to 30 days) after two years of service.
  • Discounts with BHN extras perks Get discounts on brands, cinema tickets, shopping, travel and many more
  • Season Ticket Loan/Cycle to Work Scheme
  • 2 Weeks Work From Anywhere Policy

  • Client Success Director

    3 weeks ago

    London, Greater London, United Kingdom Fnatic Group Full time

    About the PositionWe are seeking an experienced Client Success Director to join our team at Fnatic Group. In this role, you will be responsible for leading and managing our client success function, ensuring seamless delivery of our services, and driving long-term business growth through exceptional customer service.As a Client Success Director, you will...

  • Client Success Director

    4 weeks ago

    London, Greater London, United Kingdom tjg test Full time

    We are seeking a highly motivated and experienced professional to fill the role of Client Success Director at tjg test. This is an exciting opportunity to join a dynamic team and contribute to the company's mission to match lifestyles with livelihoods.In this role, you will be responsible for leading our clients towards their next steps in their careers or...

  • Director of Client Success

    2 weeks ago

    London, Greater London, United Kingdom Sirius Talent Solutions Full time

    Job Title: Director of Client SuccessWe are seeking a highly skilled and experienced Director of Client Success to join our team at Sirius Talent Solutions. This is an exciting opportunity for a talented individual who is passionate about delivering exceptional results and driving business growth.The successful candidate will have a proven track record in...

  • Client Success Director

    4 weeks ago

    London, Greater London, United Kingdom Flexciton Full time

    Job OverviewFlexciton is a pioneering company in the semiconductor industry, leveraging AI solutions to drive innovation and efficiency. As a Client Success Director, you will play a crucial role in shaping our client management strategy, driving growth, and ensuring exceptional client satisfaction.

  • Client Success Director

    2 weeks ago

    London, Greater London, United Kingdom Gain Theory Full time

    The role of a Client Success Director at Gain Theory involves driving client satisfaction and revenue growth while maintaining high team satisfaction.Key responsibilities include leveraging data-driven insights to inform strategic decisions, leading a team of Client Success professionals, and cultivating strong relationships with clients to identify...

  • Director of Client Success

    1 month ago

    London, Greater London, United Kingdom Wearecoolr Full time

    We are Wearecoolr, a leading social media agency dedicated to connecting brands with their audiences at scale. Our team of creatives, social experts, and content publishers is passionate about delivering high-quality output and driving client satisfaction.The role of the Associate Director (GAD) requires a strong leader who can oversee and provide direction...

  • Client Success Director

    2 weeks ago

    London, Greater London, United Kingdom Blazon Agency Full time

    About Blazon AgencyFounded in 2016, Blazon Agency has emerged as a global leader in product launches, ecommerce growth and crowdfunding campaigns. We are committed to innovation, working with pioneering companies to initiate some of the most influential product launches globally. Our culture is rooted in innovation, collaboration, and a fervent drive to turn...

  • Director of Client Success

    1 week ago

    London, Greater London, United Kingdom Compass Group UK & Ireland Full time

    **Job Description:**We are seeking an experienced Director of Client Success to join our team at Compass Group UK & Ireland.This role requires a seasoned leader who can develop and implement client success strategies, lead high-performing teams, and maintain a deep understanding of client needs and market trends.Key Responsibilities:Develop and implement...

  • Client Success Director

    2 weeks ago

    London, Greater London, United Kingdom Sirius Talent Solutions Full time

    We are currently seeking a Client Success Director to join our team in London. In this role, you will be responsible for driving revenue growth and ensuring the success of our clients through excellent customer service and relationship building.The ideal candidate will have a proven track record in leadership roles within a Travel Management Company (TMC)...

  • Client Success Director

    4 days ago

    London, Greater London, United Kingdom CV Consulting Ltd Full time

    About the RoleWe are looking for a Client Success Director to lead our media planning efforts. This is a fantastic opportunity for an experienced professional to take their career to the next level and work with a talented team of media planners.The ideal candidate will have a proven track record in media planning for B2B clients on a global scale, excellent...

  • Client Success Director

    2 weeks ago

    London, Greater London, United Kingdom Sigmoid Full time

    Sigmoid Analytics is seeking a Client Success Director to lead our Financial Services (Capital Markets) accounts.This role involves driving revenue growth, maintaining indirect responsibility for shared service work activities, and establishing strong relationships with Financial Services clients.The ideal candidate will have 12-16 years of experience in...

  • Client Success Director

    1 week ago

    London, Greater London, United Kingdom Buchan and London Recruitment Full time

    Job Title: Client Success Director Buchan and London Recruitment is a leading recruitment agency that aims to find the best candidates for our clients. Salary: £55,000 - £65,000 per annum. Job Description: This role is ideal for a sales professional who wants to develop their skills in account management and business development. The successful candidate...

  • Client Success Director

    1 month ago

    London, Greater London, United Kingdom CBRE Full time

    Job Title: Client Success DirectorClients trust us to create tailored real estate solutions that boost their portfolios and increase ROI. As a seasoned expert, you will lead this effort, empowering clients through bespoke strategies and execution.This role requires collaboration with our sales teams to develop effective client engagement plans and oversee...

  • Director of Client Success and Training

    4 days ago

    London, Greater London, United Kingdom Hirebridge Full time

    Join Our Team as a Director of Client Success and TrainingWe are seeking a highly motivated and experienced professional to join our team as a Director of Client Success and Training. In this role, you will be responsible for leading the execution of a coordinated global and regional training plan that addresses program and partner needs.You will have the...

  • Enterprise Client Success Director

    4 days ago

    London, Greater London, United Kingdom Aptitude Software Full time

    Director of Enterprise Client SuccessA key member of Aptitude Software's leadership team, the Director of Enterprise Client Success will lead strategic management efforts for our key clients in the banking, finance, and subscriptions markets. This role is responsible for influencing value creation and delivery activities at a senior level.Key...

  • Client Success Director

    1 week ago

    London, Greater London, United Kingdom AlphaSense, Inc. Full time

    About the RoleWe are looking for a talented Client Success Director to join our team at AlphaSense, Inc. in London, UK.This is a great opportunity to lead a team and drive business growth, with a competitive salary of £90,000 - £110,000 per annum, depending on experience.Job DescriptionThe successful candidate will be responsible for managing a team of...

  • Director of Enterprise Client Success

    1 month ago

    London, Greater London, United Kingdom Aptitude Software Limited Full time

    Drive Revenue Growth as an Enterprise Client Success Director at Aptitude Software LimitedAptitude Software Limited is a leading provider of financial technology solutions, serving offices of finance for over 20 years. As our next Director of Enterprise Client Success, you will lead strategic management efforts for our key clients in the banking, finance,...

  • Client Success Director

    2 weeks ago

    London, Greater London, United Kingdom This Is Prime Full time

    Job Title: Client Success DirectorThis Is Prime is seeking a results-driven sales leader to join our team and drive business growth through exceptional customer success. The ideal candidate will have a strong background in sales, a deep understanding of customer needs and excellent leadership skills.We estimate the salary for this role to be around £65,000...

  • Director of Client Success

    2 weeks ago

    London, Greater London, United Kingdom Ably Resources Ltd Full time

    About the RoleThe Associate Director - Architecture will play a key role in leading our architecture team and driving business growth through innovative design solutions. This is an exciting opportunity for a highly motivated individual to join our dynamic team and contribute to the company's continued success.

  • Regional Director of Client Success

    2 months ago

    London, Greater London, United Kingdom Asg Creative Services Full time

    OverviewAsg Creative Services seeks a seasoned Regional Director of Client Success to lead our UK operations, covering key markets including Leeds, Liverpool, London, and Manchester. This is a permanent position with flexible/remote work arrangements within the UK.