Support Desk Representative

6 months ago


Liverpool, United Kingdom Adele Carr Financial Recruitment Full time

**reference**: 19409_1692289315

Support Desk Representative

**Vacancy Type**: Contract

**Location**: Liverpool, Merseyside

**Salary**: Negotiable

Support Desk Representative, £24,000 PA, 12 Month FTC, Hybrid

Opportunity Overview

Adele Carr Recruitment are looking for a Support Desk Representative on behalf of a loyal client to play a key role in delivering exceptional client support during digital transformation. You'll guide clients and colleagues through queries, ensuring prompt issue resolution and a better overall experience.

**Responsibilities**:
Respond to client and colleague requests, offering guidance on processes, experiences, and system queries.

Direct users to relevant supporting material for improved self-service capabilities.

Prioritise and escalate queries for timely resolution, communicating effectively with internal stakeholders and third parties.

Record, track, and communicate issue resolutions efficiently.

Uphold process adherence, ensuring compliance with risk management and standards.

Continuously enhance documentation for client and colleague use.

Share insights and contribute to team knowledge and best practices.

Maintain client experience and record feedback for continuous improvement.

Support service desk during operating hours, including Saturdays.

**Requirements**:
Strong problem-solving skills with the ability to recognise patterns and trends for team improvement.

Confident communication and guiding skills.

Effective listening and empathy.

Passion for client service and engagement.

Excellent time management and a drive for continuous improvement.

Ability to multi-task in a fast-paced environment.

Adaptability, flexibility, and responsibility in task completion.

Desirable Qualifications

Background in Financial Services (preferred but not essential).

Experience in delivering exceptional customer experiences.

Desire to innovate and enhance work processes.

If you or someone you know would be interested in this role please upload your CV or call Adele Carr Recruitment for more information.

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