Customer Success Co-ordinator

2 weeks ago


Portsmouth, United Kingdom VIVID Full time

**We’re VIVID -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people**

We’re recruiting for a Customer Success Coordinator based in Portsmouth. This is a full-time, fixed term contract position for 12 months, working 37 hours per week with a minimum of 20% of this to be office based to promote collaboration and team working within the Customer Success team and other colleagues across the business.

**Want to know what we can offer you?**
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- Private Medical Insurance
- A generous contributory pension
- Medi-cash policy to claim back some medical costs to ensure we look after you and your loved ones
- Discounts portal to save money on various products and services, including holidays, shopping and cinema
- Electric car scheme
- A real sense of work/life balance where we promote flexible working and an agile culture.

**Here’s the facts about the role**:
As Customer Success Coordinator you’ll support the Customer Success Team to deliver against VIVIDs Complaint and Compensation Policies. You’ll coordinate and support senior complaint reviews within agreed timescales, ensuring all appropriate records are kept and information shared with the Ombudsman as requested.

You’ll monitor progress of complaints, ensuring each complaint is at the correct stage, you’ll contact customers as required to advise on progress, ensuring expectations are managed and we reach the right outcomes. You’ll be responsible for ensuring all complaint promises are recorded and delivered within timescales, highlighting any issues and process customer compensation payments where required.

You’ll work with the wider team to monitor complaints performance on a monthly/quarterly basis, analysing data, including root cause analysis, and identifying key trends. You’ll contribute to customer feedback reports as required by identifying common complaint themes so we can monitor and improve on our service. This will also involve monitoring compliments so we can learn from positive feedback.

This role will require you to coordinate stage 2 of complaints, working with Heads of Service (HoS) and Subject Matter Experts in preparing packs for HoS to review which will include an outline of the full complaint, actions taken so far, lessons learnt, and the responses provided to the customer.

We’re looking for someone with a proven track record of delivering positive outcomes for customers and able of communicating well verbally and in writing with customers, suppliers, colleagues, and external stakeholders. Experience of handling and analysing data, ensuring attention to detail, and mitigating any inaccuracies would be a huge advantage also.



  • Portsmouth, United Kingdom WIndow Warehouse Ltd Full time

    Window Warehouse, based in Farlington, Portsmouth, are a busy and popular window and door manufacturer. As our business is expanding, we are seeking to recruit an additional full time Production Co-Ordinator/Receptionist. This is an exciting opportunity for someone looking to progress in a local company and your **responsibilities** will include: -...


  • Portsmouth, United Kingdom University of Portsmouth Full time

    **Professional Services** **Estates & Campus Services** *** **Sustainability Co-ordinator** **Employment type: Permanent** **Employment basis: Full-time** **Salary: £24,285 - £27,929 per annum** **Post number: ZZ005301** **Date published: 09 February 2023** **Closing date: 27 February 2023** **Interview date: 17 March 2023** The University of...


  • Portsmouth, United Kingdom The Southern Coop Full time

    Do you want to be part of a community and grow a career? At Southern Co-op we work hard because we want to do well and the more successful we are the more we can give back to our members and communities - that’s the beauty of a co-operative. We're excited to share a great opportunity within our Health & Safety team, where we're looking for a Health &...


  • Portsmouth, United Kingdom Crown Prosecution Service Full time

    **Details**: **Reference number**: - 281307**Salary**: - £28,200 - £30,560**Job grade**: - Executive Officer- B1**Contract type**: - Permanent**Business area**: - CPS - Wessex**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Part-time**Number of jobs available**: - 2Contents Location About the...

  • Office Co-Ordinator

    1 week ago


    Portsmouth, Hampshire, United Kingdom City Carting Co Full time

    90 Arboretum Drive Suite 300, Portsmouth, New Hampshire 03801 Job Description WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,100 employees. We believe in preserving our environment for future generations while providing for today's...


  • Portsmouth, United Kingdom toob Ltd Full time

    **Customer Service Team Lead** **toob** is a new **full-fibre** broadband provider on a mission to transform the South of England’s internet experience by delivering the fastest broadband. toob have a bold plan to open its network to more than a million premises across the South of England over the next 10 years and want to play an active role in helping...


  • Portsmouth, United Kingdom The Southern Coop Full time

    At Southern Co-op we work hard because we want to do well and the more successful we are the more we can give back to our members and communities - that’s the beauty of a co-operative. Are you looking to build on your administrative experience and grow your career? We have an exciting opportunity to join our team as Membership & Customer Service Advisor....


  • Portsmouth, United Kingdom Snows Group Full time

    **Location** Portsmouth **Region** Hampshire **Category** SEAT & Cupra - Portsmouth (SSP) (Apprenticeship) **Vacancy Type** Apprenticeships **Salary** £10,000 - £15,000 **Job Summary** **The Driving Spirit** Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54...


  • Portsmouth, United Kingdom Portsmouth Hospitals University NHS Trust Full time

    Here at Portsmouth Hospitals University NHS Trust we have so much to be proud of, including our University Hospital Status. Our focussed supportive HR team are recruiting and we are currently seeking a Medical HR Co-Ordinator. You will be able to fully utilise your sound administrative skills and great communication and organisational ability in this busy...

  • Key Holder

    10 hours ago


    Portsmouth, United Kingdom Levi Strauss & Co. Full time

    As a Keyholder at Levi’s you will have the opportunity to work in an environment where change and ideas are celebrated. You will be the fundamental link between our products and customers, whilst supporting and assisting our Stylists. Key parts of the role: - Deliver the highest level of customer service through team work and living our brand values -...


  • Portsmouth, Hampshire, United Kingdom ARM Full time

    BMS Design Engineer Working from home/remote. £As a key member of our Global Engineering, Centre of Excellence team, the successful candidate will be responsible for the preparation & submittal of RIBA Stage 3 to 5 Designs for BMS (Building Management System) and ENMS (Electrical Network Management System), working with our Global Strategic Accounts...

  • Project Manager

    2 days ago


    Portsmouth, United Kingdom The Southern Coop Full time

    Do you want to be part of a community and grow a career? At Southern Co-op we work hard because we want to do well and the more successful we are the more we can give back to our members and communities - that’s the beauty of a co-operative. We have an exciting opportunity for a Project Manager to join our team. In this fixed term role, you'll provide the...

  • Project Engineering Manager

    Found in: Talent UK 2A C2 - 5 days ago


    Portsmouth, United Kingdom Matchtech Full time

    Summery of the role: First level of supervision where the incumbent has both technical and administrative responsibility for staff.The role assists in delivery of projects to budget, schedule, scope and risk managementHas full technical responsibility for the results of the units effort and for the effectiveness of its overall integration with other...

  • Project Engineering Manager

    Found in: Whatjobs ES C2 - 6 days ago


    Portsmouth, United Kingdom Matchtech Full time

    Summery of the role: First level of supervision where the incumbent has both technical and administrative responsibility for staff.The role assists in delivery of projects to budget, schedule, scope and risk managementHas full technical responsibility for the results of the units effort and for the effectiveness of its overall integration with other...

  • Heads Administrator

    6 days ago


    Portsmouth, United Kingdom University of Portsmouth Full time

    **Faculty of Technology** **School of Energy & Electronic Engineering** **Heads Administrator** **Employment type: Permanent** **Employment basis: Full-time** **Salary: £24,285 - £27,929 per annum** **Post number: ZZ005748** **Date published: 03 March 2023** **Closing date: 19 March 2023** **Interview date: 30 March 2023** The University of...

  • BMS Design Engineer

    2 weeks ago


    Portsmouth, Hampshire, United Kingdom ARM Full time

    BMS Design Engineer Working from home/remote. £50 - £60k As a key member of our Global Engineering, Centre of Excellence team, the successful candidate will be responsible for the preparation & submittal of RIBA Stage 3 to 5 Designs for BMS (Building Management System) and ENMS (Electrical Network Management System), working with our Global Strategic...

  • Heads Administrator

    6 days ago


    Portsmouth, United Kingdom University of Portsmouth Full time

    **Faculty of Technology** **School of Energy & Electronic Engineering** **Heads Administrator** **Employment type: Permanent** **Employment basis: Full-time** **Salary: £24,285 - £27,929 per annum** **Post number: ZZ005748** **Date published: 03 March 2023** **Closing date: 19 March 2023** **Interview date: 30 March 2023** The University of...


  • Portsmouth, United Kingdom University of Portsmouth Full time

    **Professional Service** **Sport & Recreation** **Customer Service Adviser** **Employment type: Fixed-term contract (12 months)** **Employment basis: Part-time (33.5 hours)** **Salary: £18,889 - £20,097 (£21,030 - £22,197 x 0.9054 FTE) per annum** **Post number: ZZ007141-3** **Date published: 27 April 2023** **Closing date: 09 May...


  • Portsmouth, United Kingdom 2i Recruit Ltd Full time

    Our client based in Portsmouth are seeking Customer Service Advisors to join their ever-growing team on a full-time permanent basis. This is a fantastic opportunity to work within a forward thinking, vibrant and dedicated team. You will play an instrumentalrole in the success of an expanding business. **Responsibilities**: - Display strong product...


  • Portsmouth, United Kingdom Mitie Full time

    Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit...