Customer Service Advisor

3 weeks ago


Portsmouth, United Kingdom 2i Recruit Ltd Full time

Our client based in Portsmouth are seeking Customer Service Advisors to join their ever-growing team on a full-time permanent basis. This is a fantastic opportunity to work within a forward thinking, vibrant and dedicated team. You will play an instrumentalrole in the success of an expanding business.

**Responsibilities**:

- Display strong product knowledge and customer service skills to identify and understand the customers' requirements, building rapport and showing empathy to resolve and offer solutions
- Explain complex information clearly and simply using excellent communication and listening skills
- Engage effectively with the customer, providing support to maximise opportunities for fault resolution at first point of contact

**Requirements**:

- Passionate about delivering an excellent service in every customer interaction
- A friendly, confident telephone manner with a positive attitude and approach
- Self
- motivated, resilient, and driven to exceed performance targets and resolve customer issues
- Methodical, logical approach to problem solving with high attention to detail and the ability to multi-task.
- A great team player who enjoys interacting & supporting others
- Excellent written communication skills with the ability to adapt your style when needed
- Enjoy working in a fast-paced environment and problem solving
- Flexible attitude towards working shifts and weekends but a number of work patterns available
- Live within commutable distance to work from our Portsmouth HQ

**Benefits**:

- Annual Leave - 25 days plus Bank Holidays
- Annual Bonus
- Group Pension
- Group Critical Illness
- Group Life Assurance
- Private Medical Scheme
- Access to multiple E-learning courses to support development
- Monthly team incentive reward
- Opportunity for career progression



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