Customer Service Adviser
3 weeks ago
**Professional Service**
**Sport & Recreation**
**Customer Service Adviser**
**Employment type: Fixed-term contract (12 months)**
**Employment basis: Part-time (33.5 hours)**
**Salary: £18,889 - £20,097 (£21,030 - £22,197 x 0.9054 FTE) per annum**
**Post number: ZZ007141-3**
**Date published: 27 April 2023**
**Closing date: 09 May 2023**
**Interview date: 15 May 2023**
The University of Portsmouth is an ambitious institution with a track record of success. One of only four universities in the south east of England to achieve a Gold rating in the Teaching Excellence Framework and ranked in the top 150 in the Times Higher Young University World Rankings.
We’re looking for a customer focussed individual with a real passion for sport and experience of working in a busy office or reception environment to work as part of our Customer Service Advisor team. In this role, you’ll play a key part in ensuring the smooth running of the front of house reception activities in our state-of-the-art new indoor sports facility.
Ravelin Sports Centre is an outstanding new public sports centre in Portsmouth, the £57M sports centre’s superb facilities include a 25m 8 lane swimming pool, 175 station fitness suites, climbing wall, ski simulator, café and community orchard set in historic parkland.
As part of a small front of house team, you’ll provide an efficient, professional and courteous front of house experience as the first point of contact for customers. You’ll play a key role in enhancing the University’s reputation for sport, and establish the University as one of the leading modern universities for sport within the HE sectors.
Primary duties will include:
- Taking payments and bookings
- Operating the Leisure Management System (memberships)
- Directing and providing information to customers as required
We’ll be looking for you to demonstrate experience of:
- Office/Reception experience gained in a high volume, busy, process driven working environment
- Delivering a high level of customer care to all users
- Communicating effectively face to face with customers and over the phone
Full details of the responsibilities and duties of the role, as well as the skills, experience and personal qualities we are looking for, can be found in the further particulars document attached to this advert.
The post holder will be a shift-based system which will include the requirement for you to work early mornings, evenings, weekends, University Closure days and Bank Holidays over a 362 day a year service.
Our values are simple, we’re customer-centric, we’re developing excellence in all areas, we’re creating opportunities all with the focus of improving physical activity. If you share our values, share our ambitions and have the abilities to contribute to our success we’re keen to hear from you.
A basic Disclosure and Barring Service (DBS) check is required for this post.
Anonymous shortlisting will be carried out for this role as part of our commitment to equality and diversity, ensuring a fair and consistent approach to recruitment. Personal details will not be disclosed to the shortlisting panel. If you’ve been asked to upload further documents, they should not contain identifying information.
**Job Types**: Part-time, Fixed term contract
**Salary**: £18,889.00-£20,097.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: ZZ007141-3
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