Customer Service Supervisor

3 weeks ago


Portsmouth, United Kingdom University of Portsmouth Full time

**Professional Services**

**Sport & Recreation**

**Customer Service Supervisor**

**Employment type: Permanent**

**Employment basis: Full-time**

**Salary: £24,285 - £27,929 per annum**

**Post number: ZZ008186**

**Date published: 17 February 2023**

**Closing date: 26 February 2023**

**Interview date: 08 March 2023**

We are looking for an excellent individual who is able to work as a Customer Service Supervisor with a real passion for sport and experience of working in a busy office or reception environment to work as part of the customer service team. In this role, you’ll play a key part in ensuring the smooth running of the front of house reception activities in our state of the art new indoor sports facility.

Ravelin Sports Centre is an outstanding new public sports centre in Portsmouth, the £57M sports centre’s superb facilities include a 25m 8 lane swimming pool, 175 station fitness suite, climbing wall, ski simulator, café and community orchard set in historic parkland.

**We’ll be looking for you to demonstrate experience of**:

- Office/Reception experience gained in a high volume, busy, process driven working environment
- Delivering a high level of customer care to all users
- Communicating effectively face to face with customers and over the phone

**Additional essential responsibilities include**:

- Processing memberships, taking bookings and managing customer accounts using the Leisure Management System (Gladstone)
- Providing customers with information or directing them to the applicable information sources
- Overseeing and contributing to the front of house administration duties
- Supporting the Sports Systems and Services Manager with service requests and basic system configuration tasks

Full details of the responsibilities and duties of the role, as well as the skills, experience and personal qualities we are looking for, can be found in the further particulars document attached to this advert.

The post holder will work a 37 hour week, with your working hours on a shift based system which will include the requirement for you to work early mornings, evenings, weekends, University Closure days and Bank Holidays over a 362 day a year service.

Our values are simple, we’re customer-centric, we’re developing excellence in all areas, we’re creating opportunities all with the focus of improving physical activity. If you share our values, share our ambitions and have the abilities to contribute to our success we’re keen to hear from you.

Anonymous shortlisting will be carried out for this role as part of our commitment to equality and diversity, ensuring a fair and consistent approach to recruitment. Personal details will not be disclosed to the shortlisting panel. If you’ve been asked to upload further documents, they should not contain identifying information.

**Job Types**: Full-time, Permanent

**Salary**: £24,285.00-£27,929.00 per year

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Work Location: One location

Reference ID: ZZ008186


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