![The Lost Gardens of Heligan](https://media.trabajo.org/img/noimg.jpg)
Receptionist
2 months ago
**Department**: Reception
**Line management responsibilities**:None
**Reports to**: Head of Retail, Ticketing & Procurement
**Principal purpose of role**
- Providing administrative support across the company.
- Working with the existing team to cover a seven-day week, including weekend days, holiday and sickness.
- Providing friendly and polite customer service to our visitors and specifically our Members.
- Be a team player across the whole of the department.
**Area of responsibility/tasks**
Delivery of an excellent and professional offer
- Ensure high standards of presentation, service and cleanliness in the reception area.
- Champion access and carry out mobility scooter inductions.
- Be the first point of contact for our arriving Members, and promote Membership sales.
**Visitor experience and customer care**
- Ensure an exceptional standard of visitor experience.
- Be smart, polite and helpful at all times.
- Develop knowledge of Heligan and its history, and answer questions regarding all aspects of Heligan.
**Fire, Security and Health & Safety**
- Comply with H&S legislation and best practice in the department.
**Vision and values**
- Understand, demonstrate, reinforce and promote the behaviours that underpin our values.
- Be aware of the role of you and your team in achieving our vision and objectives.
**Pay**: £10.75 per hour.
**Closing date**: Wednesday 23rd August
How to apply: Please click here to send your CV along with a cover letter/personal statement (no more than 1 side of A4) explaining why you would be great in this role.
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