Driver/receptionist

**Job summary**

We are seeking customer focussed drivers / receptionists who are passionate about delivering the highest standard of patient care.

As a member of our Integrated Urgent Care Service team, you will be required to ensure our treatment centres and vehicles are maintained and prepared for the safe delivery of the services we provide.

Through effective communication with our control centre colleagues you will manage appointments within the treatment centre as well as safely transport our clinicians to patient home visits as required across the county.

Are you keen to work within a rapidly expanding dynamic organisation?

Then we would like to hear from you.

**Please Note: We have part time positions only at our three bases: Helston, Launceston and St. Austell and this position is to work predominantly in the evenings (weekdays and weekends), overnight and Bank Holidays.**

**Main duties of the job**

The post-holder will work as part of the professional Core Services team to ensure an efficient and effective service to patients visiting the treatment centres as well as to those patients for whom home visits are required.

The post-holder is responsible for the smooth daily operation of the treatment centre and/or vehicles including undertaking daily checks of the centre/vehicle condition and preparation of the treatment centre for commencement of operations. The post holder will closely liaise with the call centre team for the allocation of duties.

The role will encompass late nights and weekend shifts, there are also weekday evening, overnight and weekend enhancements.

**About us**

Why work for us?

Kernow Health CIC is a local organisation, owned by General Practitioners, delivering a number of NHS contracts across Cornwall where profits are reinvested back into the company to support healthcare across Cornwall. Working for us, you will benefit from:

- Opportunities for flexible working and annualised hours.
- Weekday, weekend, evening and night shifts available, with 'out of hours' shift pay enhancements.
- A clear career framework with pathways for promotion and career development.
- Employee benefit programme through Vivup.
- Overtime, incentives and unsocial hours pay enhancements.
- 6 weeks pro rata holiday entitlement (including bank holidays) with the ability to 'buy and sell' annual leave.
- Being part of a local, agile and innovative team.
- Access to a company pension scheme, sickness, maternity and paternity pay.

**Job responsibilities**

Key Duties and Responsibilities:

- As part of the professional Core Services Team responsibility for the set-up TC in preparation for commencement of operations, including switching on and checking all communications equipment.
- Close liaison and clear communication with Clinical Advisory Service (CAS) in order to manage and appropriately allocate workload and responsibilities in conjunction with the skills and expertise available.
- To act as a Company ambassador at all times upholding the values and behaviours expected from all Kernow Health CIC colleagues.
- On commencement of shift and at the end of shift (if appropriate) report to the Shift Manager/Service Delivery Manager who is responsible for day-to-day operations during the out-of-hours period.
- Maintain patient confidentiality at all times and in line with company policy and GDPR guidelines.
- Acknowledge call details on the computer system as soon as they arrive.
- Assist in ensuring that Department of Health and Kernow Health standards are always adhered to within operational practicalities, including informing the Shift Manager/Service Delivery Manager of requirements for additional assistance.
- To communicate with patients awaiting visits, providing an update in accordance with Company procedures.
- When leaving the TC unattended ensure premises are secure and all drug cupboards, etc are locked.
- Ensure fully conversant with Manual Contingency procedures in the event of a systems failure.
- Inputting patient call information on to the computer database at each appropriate stage of the call until completion.
- Wear the issued Kernow Health Identification Badges when on duty at bases and/or when carrying out Kernow Health duties and wear appropriate uniform as per the company policy.
- To ensure all checks and reports are accurately reported using the appropriate forms or via the appropriate digital reporting mechanisms.
- Provide support to the CAS team as and when required, for example in the absence of a clinician on duty, challenging staffing levels or busy period.

Driving and Car Maintenance Responsibilities
- Provide a high-quality visiting service being responsible for transporting clinicians to patients address safely and in line with all traffic regulations, whilst ensuring driver/passenger safety at all times.
- Undertaking daily vehicle and equipment checks, ensuring cleanliness and tidiness of vehicle whether idle in operational use
- Timely and accurate comple