Receptionist

2 weeks ago

St Austell, United Kingdom Kernow Health CIC Full time

**Job summary**

St Austell Healthcare are looking for full time or part time receptionists to join our team to ensure the smooth and efficient running of the practice, assisting the GPs in providing an excellent service to patients.

You should be able to maintain a positive and "can do" attitude, treating everyone with dignity and respect in line with the practice ethos. Experience preferred.

Working hours are between 8am to 8pm Monday - Friday with rota participation on a Saturday from 8.15am to 4.30pm. If regular Saturday working is preferred, this can be accommodated.

You could be based at any of our sites.

**Rate of pay £10.52 per hour.**
- Benefits include :_
- 6 weeks (pro rata) annual leave (plus bank holidays) per year
- NHS pension scheme
- Salary sacrifice electric car and bike schemes
- Free staff wellbeing support

**Main duties of the job**

**Main Duties & Responsibilities**:

- Dealing with patient requests, both face to face & by phone
- Booking/cancelling appointments/consultations
- Directing enquiries to appropriate people & understanding callers expectations through effective questioning
- Receive samples from patients according to practice procedure
- Handle difficult situations in a calm & professional manner
- Deal with prescription requests in line with practice protocol
- Admin tasks as requested
- Possible working across inter-surgery departments

**About us**

St Austell Healthcare has a strong multidisciplinary team comprising GPs, ANPs, Nurses, Paramedics and Pharmacists and an ethos for innovation and collaboration with health and social care partners.

We are an award winning, happy team and take pride in our work and the care we offer our 38,000 patients.

We are constantly seeking new ways of working to enhance service provision and the patient experience, introducing new technologies and methods of working to meet the expectations of our patient group. We are ambitious and wish to provide the best service we can for the people of St Austell.

**Job description**

**Job responsibilities**

**Main Duties and Responsibilities**

**Service (not exhaustive)**
- Dealing with patient requests either face to face, or on the telephone
- Booking, cancelling all types of appointments/consultations and home visits
- Directing enquiries to the appropriate people and understanding the callers expectations through effective questioning
- Chaperone during clinical consultations as requested
- To receive samples from patients according to practice procedure
- Handling difficult situations in a calm and professional manner
- Dealing appropriately with prescription requests in line with practice protocols
- Administration tasks as requested
- Possible working across inter-surgery departments

**Data & Computer Skills (not exhaustive)**
- Effective use of reception computer and telephone systems
- SystmOne Clinical System Book, cancel and edit appointments. Fill in templates.
- Maintain accurate electronic records
- Scan documents to patient medical records
- Process on-line documentation as requested

**Teamwork**
- Prioritise workload according to daily requirements, through consultation with other team members
- To develop and maintain effective working relationships with colleagues
- To be flexible with other members of the team when covering absence i.e. moving across the sites as requested
- Maintaining a pleasant and tidy working environment
- To be punctual
- May be required to do overtime to support with other team members leave and this will be included in the contract of employment
- Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems and Read codes

**Ophthalmology (Eye) Clinic**
- Keep paper records for WARM clinic and pull the records ready for the clinic
- Use PAS to record arrivals and outcomes
- Generate electronic clinic letters for the WARM clinic on Medisoft
- Telephone Opticians to obtain prescription data when patients forget to bring their glasses prescription to the Glaucoma clinic
- Liaise with RCHT Ophthalmology Secretaries for queries and new patients attending Wheal Northey
- Booking follow up appointments and rebooking clinics etc
- Completing spreadsheets detailing which staff worked and list each patient that attended each clinic and whether they had treatment, then send this to the Finance & Estates Manager to invoice RCHT
- Add Glaucoma Surveillance patients to the RCHT review pending list

**Clinical Governance**
- Contribute to the development and maintenance of sound clinical governance and risk management.
- Support the development/implementation on any new ways of working/policies that need to be introduced across SAHC.
- Support SAHC in operating a quality assurance but no blame culture that adheres to best practice around incident reporting and whistle blowing.

**Confidentiality**
- In the course of seeking treatment, patients entrust us with, or allow us to gathe

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