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Outpatients Booking Clerk

4 months ago

Nuneaton, United Kingdom George Eliot Hospital NHS Trust Full time

**Job Title**: Outpatients booking clerk

**Hours per week**: 37.5 permanent

**Salary**: £22.383 pa

**Closing date**: 3rd May 2024

**Interview date**: 10th May 2024

We have an exciting opportunity to join our Gynaecology booking team on a full time permanent basis. You are invited to join our dynamic and highly effective administrative outpatient team, where you will have the chance to learn and develop new skills.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

Careers at George Eliot - ‘Where you make a difference’

To provide a specialised, comprehensive and confidential administration service, working primarily in gynaecology outpatients, in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the service.

Here at George Eliot our vision to ‘ excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
E ffective Open Communication

e x cellence and safety in everything we do

C hallenge but support

E xpect respect and dignity

L ocal health that inspires confidence

**Benefits**: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

Deal with all telephone calls relating to the outpatient appointments and the booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner.

Book all new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets.

Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy.

To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods.

Booking of all patient appointments in line with Trust and National targets

Contacting patients for short notice appointments aiding clinic utilisation

Contacting patients to inform them of short notice clinic cancellations / reschedules

To cancel, re-appoint and reschedule patient’s appointments at patient or Consultant request

To prepare all necessary documentation and/or paperwork for clinics

To telephone patients at short notice to fill empty clinic slots

To correct any operator errors within Lorenzo following protocol.

Works flexibly on a rota basis to cover Outpatient reception areas as required.

To ensure that Consultants are aware of any patients who DNA’d clinic appointment and undertake action as required.

To open and sort Outpatients post daily and to take appropriate action.

To provide cover in any other team or department within the Directorate if required