Admin Support

3 months ago


Nuneaton, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full time

Full time, permanent role based at Avenue House Nuneaton

The working pattern for this post is Monday to Friday 9am to 5pm

Assist in the provision of an effective administrative service across all services in the building, to support the clinical functions of the Trust. Work in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service.

To ensure that a high standard of customer care is provided in all telephone and reception responsibilities using tact, discretion and sensitivity. To ensure positive promotion of Coventry and Warwickshire Partnership Trust values and vision

Providing an efficient and professional administrative/reception service across all services in the building

Word-processing including copy typing

Handling all aspects of patient appointments via the telephone and face to face

Cancelling and re-booking clinics / appointments as delegated by Supervisor / Line Manager

Taking detailed messages via telephone or on reception, dealing with them in a timely and efficient way and refer as appropriate

Amending and sending out clinical documents (e.g. letters)

Ensuring appropriate care records and files are available to clinicians (e.g. for inpatient and outpatient appointments and for ad hoc requests)

Accurately inputting confidential data using a variety of Trust IT systems in a timely way.

Booking interpreters and transport for patients as required

Providing flexible administrative and reception cover as required to meet the needs of the services. This might occasionally involve working at another base in the local area during cross cover arrangements.

Receive and open incoming post and take action as require

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

**These include**:
generous annual leave entitlement which increases during your time with us

excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more

salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more

discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes

wellbeing support, including an in-house counselling service, external helpline and more

staff networks and support groups

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.


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