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Customer Service Administrator

6 months ago

Oldham, United Kingdom Chubb Fire & Security Full time

Company Description

Exciting times ahead at Chubb Fire & Security as we expand our administration team in Oldham, providing opportunities for those with current administration experience or those wanting to develop their skills within a forward thinking and people first culture

**About Us**

At Chubb, you won’t be alone when you join our family, and will be supported by great people through a thorough induction process that provides you with all of the support you’ll need to establish yourself in your new role. On top of that, our development opportunities are vast and we’re always open to hearing from our employees about how we can improve on the way we do things - your voice matters

Whilst we work hard, we believe that fun is also part of the job and helps us work well as a team. We hold regular events recognising the great work our people do - there’s rarely a week that goes by where our teams have created an activity that helps us come together and celebrate what we do.

**Job Description**:
**What Will I Be Doing As An Administrator?**
- Take calls from Engineers and customers relating to enquiries
- Order parts for Engineers
- Call customers to book engineer visits
- Update the internal systems with any amendments required
- Support the Operations Manager with any administration requests, such as, placing subcontractor orders
- Manage maintenance contracts ensuring new contracts are processed for invoicing, and maintenance engineers are booked
- Resolve customer disputes and process contract terminations

**Working Hours**: Full Time 37.5 hrs | Monday to Friday 9.00am - 5.00pm

Here at Chubb, we promote a **flexible working hours** **model where possible, and strive to accommodate earlier start / finish times ie **9.30am - 5.30pm / 8.30am - 4.30pm | **We will also consider** **4 day working weeks**

**Qualifications**:
**To Be Successful In Your New Role**:
Ideally you will have a working administrative background, coupled with a passion for delivering exceptional customer service.

We are big believers in developing our people and have a dedicated team to support you if you haven’t yet gained the experience.

Additional Information
**What Can We Offer You?**

**Salary up to £23,000 per annum DOE**
- 25 days holiday, plus bank holidays
- Flexible Working Hours Considered
- Free Onsite Parking & Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x basic salary)
- Employee Scholarship Scheme
- A Central Benefits Programme offering a wide variety discounts
- Health & Wellbeing Resources
- Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

**More About Us**:
Chubb Fire & Security is one of the most recognised fire and security brands in the world. For over 200 years, our mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.